AT&T 518-455-710 manual Allocating Time for Announcements, Music-on-Hold Source

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Allocating Time for Announcements

As described in the ABC Supermarket example, each Attendant can have 5 announcements, with a maximum total length of 64 seconds for all announce- ments. Table 1-2 shows the factory-set length for each announcement.

Type of	Factory	Description
Announcement	Setting

Day	20 secs	Greets callers when the Attendant answers
		during business hours

Night	15 secs	Greets callers when the Attendant answers
		after hours

Day Transfer Fail	14 secs	Plays during business hours when the
		Attendant cannot transfer a call to a Destina-
		tion extension

Hold	5 secs	Plays after the Attendant puts the caller on
		hold in order to transfer the call—asks the
		caller to wait while the Attendant transfers
		the call

Night Transfer Fail	10 secs	Plays at night when the Attendant cannot
		transfer a call to a Destination extension

Table 1-2 Factory Settings for Attendant Announcement Times

The times for each announcement can be reallocated during Attendant Programming. Not all announcements need to be used; for example, if the Attendant will not answer calls at night, you can allocate the 25 seconds from the Night and Night Transfer Fail announcements to the daytime announcements. For programming instructions, see "Reallocating Announcement Lengths" on page 2-7.

Music-on-Hold Source

An audio source is strongly recommended for providing music or other audio to callers while the Attendant is transferring their calls. This will remind the callers that they are still connected. (When a call is being transferred, the caller does not hear ringing.)

AT&T’s Magic on Hold® system is a business-oriented music-on-hold system with endless loop tapes, to provide quality sound to callers on hold during continuous use. It includes licensed music, so you can select music that fits your company’s image without paying additional copyright fees. Also, Magic on Hold lets you create customized messages to provide sales or marketing

1-8Setup Decisions

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Contents Partner Plus Copyright 1991 AT&T All Rights Reserved Issue April WarrantyHow To Comment on This Guide Ordering InformationContents Determining the Call Answering Mode OverviewOverview How the Attendant Answers and Transfers Calls An ExampleCaller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred CallDetermining the Call Answering Mode Immediate Call Answering ModeBackup Call Answering Mode Determining the Number of Attendants RequiredDetermining Lines the Attendant Will Answer Determining the Route PlanExample Route Plan ABC Supermarket Day G h tFactory Settings for Attendant Announcement Times Type Factory Description Announcement SettingAllocating Time for Announcements Music-on-Hold SourceExample Setups Answering MachinesAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsAttendant System ProgrammingAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsAnnouncements Attendant a None 2nd-level AttendantsCall Answering Mode N o u n c e m e n t Attendant BInstalling the Attendant Programming Guidelines Testing for Proper OperationAttendant Programming System Programming for Attendant OperationImportant Safety Instructions Additional Safety Instructions for Installation PersonnelHardware Requirements Attendant UnitFront Panel TalkingInstalling the Attendant Back PanelAttendant Power Phone Mounting Cord Cord Bracket Using the Programming Charts Programming GuidelinesIntroduction Change this See If you want to Setting Commonly Changed SettingsTo adjust clock for Daylight Saving Time Attendant ProgrammingClock Business DaysBusiness Hours Reallocating Announcement LengthsRecording Announcements Answer Delay Day Answer Delay NightRoutes Automatic Tries to Route 0 Day Automatic Tries to Route 0 NightSecurity Code To change the security codeCall Answering Mode System Programming for Attendant OperationAttendant Extensions Attendant Line AssignmentsNight Service Group Transfer Return ExtensionsTransfer Return Rings Ensuring Attendant Extensions Are Not in the Calling GroupTesting Basic Operation Testing Secondary DestinationsPlanning Form Call Answering Mode Attendant in Night Service GroupAnswer Delay Attendant ExtensionStandard Announcement If Your Announcement Is Different DayNight TransferSystem Programming Business ScheduleAnnouncements Power Failure National Service Assistance Center Helpline 1 800Out-of-Service Codes Number Solution Blinks ProblemTable B-1 Out-of-Service Codes Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than OnceDimensions WeightBattery SystemPower Failure Visual IndicatorsOperation Telephone LineIndex Index IN-IIN-2 Index Comcode 106 449 AT&T