AT&T 518-455-710 Installing the Attendant Programming Guidelines, Testing for Proper Operation

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Installation and Programming	2

Contents

Important Safety Instructions

Hardware Requirements

The Attendant Unit

■Front Panel

■Back Panel

Installing the Attendant

Programming Guidelines

■Introduction

■Using the Programming Charts

Attendant Programming

■Clock

■Business Days

■Business Hours

■Reallocating Announcement Lengths

■Recording Announcements

■Routes

■Answer Delay

■Automatic Tries to Route 0

■Security Code

System Programming for Attendant Operation

■Attendant Extensions

■Attendant Line Assignments

■Music on Hold

■Call Answering Mode

■Transfer Return Extensions

■Transfer Return Rings

■Night Service Group

■Ensuring Attendant Extensions Are Not in the Calling Group

■Automatic Extension Privacy

■Line Access Restrictions, Outgoing Call Restrictions,

and Automatic Line Selection

■Disallowed Phone Number Lists

Testing for Proper Operation

■Testing Basic Operation

■Testing Secondary Destinations

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Contents Partner Plus Warranty Copyright 1991 AT&T All Rights Reserved Issue AprilHow To Comment on This Guide Ordering InformationContents Overview Determining the Call Answering ModeHow the Attendant Answers and Transfers Calls An Example OverviewCaller Dials a Two-Digit Extension Number Answering an Attendant-Transferred Call Setup Decisions An IntroductionImmediate Call Answering Mode Determining the Call Answering ModeDetermining the Number of Attendants Required Backup Call Answering ModeDetermining the Route Plan Determining Lines the Attendant Will AnswerDay G h t Example Route Plan ABC SupermarketType Factory Description Announcement Setting Factory Settings for Attendant Announcement TimesAllocating Time for Announcements Music-on-Hold SourceAnswering Machines Example SetupsAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsAttendant System ProgrammingAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsNone 2nd-level Attendants Announcements Attendant aN o u n c e m e n t Attendant B Call Answering ModeTesting for Proper Operation Installing the Attendant Programming GuidelinesAttendant Programming System Programming for Attendant OperationAdditional Safety Instructions for Installation Personnel Important Safety InstructionsAttendant Unit Hardware RequirementsFront Panel TalkingBack Panel Installing the AttendantAttendant Power Phone Mounting Cord Cord Bracket Using the Programming Charts Programming GuidelinesIntroduction Commonly Changed Settings Change this See If you want to SettingAttendant Programming To adjust clock for Daylight Saving TimeClock Business DaysBusiness Hours Reallocating Announcement LengthsRecording Announcements Answer Delay Day Answer Delay NightRoutes Automatic Tries to Route 0 Night Automatic Tries to Route 0 DaySecurity Code To change the security codeSystem Programming for Attendant Operation Call Answering ModeAttendant Extensions Attendant Line AssignmentsTransfer Return Extensions Night Service GroupTransfer Return Rings Ensuring Attendant Extensions Are Not in the Calling GroupTesting Secondary Destinations Testing Basic OperationPlanning Form Attendant in Night Service Group Call Answering ModeAnswer Delay Attendant ExtensionDay Standard Announcement If Your Announcement Is DifferentNight TransferBusiness Schedule System ProgrammingAnnouncements National Service Assistance Center Helpline 1 800 Power FailureOut-of-Service Codes Number Solution Blinks ProblemTable B-1 Out-of-Service Codes Invalid Extensions and Routes Caller Hears Initial Announcement More Than Once Attendant Disconnects Callers After They Select RoutesWeight DimensionsBattery SystemVisual Indicators Power FailureOperation Telephone LineIndex IN-I IndexIN-2 Index Comcode 106 449 AT&T