AT&T 518-455-710 manual First- and Second-Level Attendants

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First- and Second-Level Attendants

Auto City has a sales department that stays open after the others are closed. Its sales staff has a reputation for professional service, so there is one Atten- dant to answer the main phone number (Attendant A) and a second Attendant (Attendant B) dedicated to Sales. The dealership can quickly route calls to the customer’s salesperson and can also provide sales messages to callers.

Attendant A answers all calls and gives the caller a choice of routes (1–3 during the day, 1 at night). A caller after 6 p.m. can press 1 to reach Sales, which is open until 9 p.m. Monday through Saturday (a caller after 6 p.m. who holds without pressing a digit is also transferred to Sales). When the call reaches Sales (extension 30), Attendant B greets the caller with a sales mes- sage and a choice of routes for the Sales staff.

Figure 1-5 First- and Second-Level Attendants

1-14Setup Decisions

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Contents Partner Plus How To Comment on This Guide Copyright 1991 AT&T All Rights Reserved Issue AprilWarranty Ordering InformationContents Determining the Call Answering Mode OverviewOverview How the Attendant Answers and Transfers Calls An ExampleCaller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred CallDetermining the Call Answering Mode Immediate Call Answering ModeBackup Call Answering Mode Determining the Number of Attendants RequiredDetermining Lines the Attendant Will Answer Determining the Route PlanExample Route Plan ABC Supermarket Day G h tAllocating Time for Announcements Factory Settings for Attendant Announcement TimesType Factory Description Announcement Setting Music-on-Hold SourceExample Setups Answering MachinesAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsAttendant System ProgrammingAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsAnnouncements Attendant a None 2nd-level AttendantsCall Answering Mode N o u n c e m e n t Attendant BAttendant Programming Installing the Attendant Programming GuidelinesTesting for Proper Operation System Programming for Attendant OperationImportant Safety Instructions Additional Safety Instructions for Installation PersonnelFront Panel Hardware RequirementsAttendant Unit TalkingInstalling the Attendant Back PanelAttendant Power Phone Mounting Cord Cord Bracket Using the Programming Charts Programming GuidelinesIntroduction Change this See If you want to Setting Commonly Changed SettingsClock To adjust clock for Daylight Saving TimeAttendant Programming Business DaysBusiness Hours Reallocating Announcement LengthsRecording Announcements Answer Delay Day Answer Delay NightRoutes Security Code Automatic Tries to Route 0 DayAutomatic Tries to Route 0 Night To change the security codeAttendant Extensions Call Answering ModeSystem Programming for Attendant Operation Attendant Line AssignmentsTransfer Return Rings Night Service GroupTransfer Return Extensions Ensuring Attendant Extensions Are Not in the Calling GroupTesting Basic Operation Testing Secondary DestinationsPlanning Form Answer Delay Call Answering ModeAttendant in Night Service Group Attendant ExtensionNight Standard Announcement If Your Announcement Is DifferentDay TransferSystem Programming Business ScheduleAnnouncements Power Failure National Service Assistance Center Helpline 1 800Out-of-Service Codes Number Solution Blinks ProblemTable B-1 Out-of-Service Codes Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than OnceBattery DimensionsWeight SystemOperation Power FailureVisual Indicators Telephone LineIndex Index IN-IIN-2 Index Comcode 106 449 AT&T