AT&T 518-455-710 manual Transfer Return Extensions, Transfer Return Rings, Night Service Group

Page 33
[ # ] [ 1 ] [ 0 ] [ 5 ]
number of rings
Valid settings = 0–9 rings (0 = no return) Factory setting = 4 rings

Transfer Return Extensions (page 1-6)

Identifies the Transfer Return extension for each Attendant extension. A call returns to this extension when a Destina- tion extension for a call transferred by the Attendant does not answer. The factory setting is that the call will return to the Attendant (originating) extension.

DIAL

[ # ] [ 3 ] [ 0 ] [ 6 ]

DIAL

Attendant extension number

DIAL

Transfer Return extension number

REPEAT

all steps for each Attendant

NOTE: If the Transfer Return extension is another Atten- dant, the Day Announcement for the other Attendant should not be worded as if the call is being answered for the first time.

Transfer Return Rings (page 1-6)

Sets the number of times a call will ring at the Destination extension (under system control) before being routed to the Transfer Return extension.

NOTE: The Attendant rings the extension once before giving control to the system, so the total number of rings the extension receives before a call returns is one more than the number entered here.

DIAL

DIAL

Night Service Group

If you program a Night Service button on the MLS-12D or MLS-34D phone at extension 10, you can use the Night Service button to turn the Attendant on and off.

NOTE: You cannot use this setup if you have pro- grammed a System Password (#403).

DIAL

[ # ] [ 5 ] [ 0 ] [ 3 ] (Night Service Button)

DIAL

[ 1 ] to assign a Night Service button

DIAL

[ # ] [ 5 ] [ 0 ] [ 4 ] (Night Service Group)

 

 

 

 

DIAL

Attendant extension number

DIAL

[ 1 ] to assign extension to the group

PRESS

[ Central Tel Program ]

DIAL

Attendant extension number

 

Line buttons light up to show the lines assigned

 

for the Attendant and the current Line Ringing

PRESS

each line button until "no ring" shows on display

 

Calls will not ring at the Attendant except when

 

Night Service is turned on

PRESS

[ Central Tel Program ] [ System Program ]

REPEAT

for each Attendant you want to turn on and off

 

 

Ensuring Attendant Extensions Are Not in the Calling Group

Eliminates Attendant extensions from the Calling Group (factory setting is that the Attendant is not in the group).

DIAL

[ # ] [ 5 ] [ 0 ] [ 2 ] (Calling Group Extensions)

DIAL

Attendant extension number

DIAL

[ 2 ] to remove extension from group

REPEAT all steps fro each Attendant

Automatic Extension Privacy

If the receptionist wants to be able to pick up calls after the Attendant has already answered (by pressing a line button), use this procedure to set the Automatic Extension Privacy feature for the Attendant extension to "Not As- signed" (set to "Assigned" if the receptionist should not pick up calls).

DIAL

[ # ] [ 3 ] [ 0 ] [ 4 ] (Automatic Extension Privacy)

DIAL

Attendant extension number

DIAL

[ 1

] (Assigned) or

 

[ 2

] (Not assigned)

REPEAT all steps for each Attendant

Line Access Restrictions, Outgoing Call Restric- tions, and Automatic Line Selection

This procedure ensures that the correct settings for Line Access Restrictions, Outgoing Call Restrictions, and Automatic Line Selection are programmed so the Atten- dant cannot inadvertently access outside lines.

Line Access Restrictions = Incoming only Outgoing Call Restrictions = No restriction Auto Line Selection = Intercom only

DIAL

[ # ] [ 3 ] [ 0 ] [ 2 ] (Line Access Restrictions)

DIAL

Attendant extension number

DIAL

a line number

DIAL

[ 3 ] (Incoming only)

REPEAT

for all lines assigned to the Attendant

DIAL

[ # ] [ 4 ] [ 0 ] [ 1 ] (Outgoing Call Restrictions)

DIAL

Attendant extension number

DIAL

[ 1 ] (No restriction)

PRESS

[ Central Tel Program ]

DIAL

Attendant extension number

PRESS

[ ★ ] [ ★ ]

PRESS

Left [ Intercom ] button

PRESS

[ ★ ] [ ★ ]

PRESS

[ Central Tel Program ] [ System Program ]

REPEAT

all steps for each Attendant

Disallowed Phone Number Lists

For proper operation, no Disallowed Phone Number Lists should be assigned to the Attendant extension. If any are assigned, use this procedure to unassign them.

DIAL

[ # ] [ 4 ] [ 0 ] [ 5 ] (Disallowed Phone Number Lists)

DIAL

Attendant extension number

DIAL

List number (1–4)

DIAL

[ 2 ] (Not Assigned)

REPEAT

for all four lists

REPEAT

all steps for each Attendant

Installation and Programming 2-11

Page 32 Page 34
Image 33
Page 32 Page 34
Contents Partner Plus Warranty Copyright 1991 AT&T All Rights Reserved Issue AprilHow To Comment on This Guide Ordering InformationContents Overview Determining the Call Answering ModeHow the Attendant Answers and Transfers Calls An Example OverviewCaller Dials a Two-Digit Extension Number Answering an Attendant-Transferred Call Setup Decisions An IntroductionImmediate Call Answering Mode Determining the Call Answering ModeDetermining the Number of Attendants Required Backup Call Answering ModeDetermining the Route Plan Determining Lines the Attendant Will AnswerDay G h t Example Route Plan ABC SupermarketType Factory Description Announcement Setting Factory Settings for Attendant Announcement TimesAllocating Time for Announcements Music-on-Hold SourceAnswering Machines Example SetupsAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsAttendant System ProgrammingAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsNone 2nd-level Attendants Announcements Attendant aN o u n c e m e n t Attendant B Call Answering ModeTesting for Proper Operation Installing the Attendant Programming GuidelinesAttendant Programming System Programming for Attendant OperationAdditional Safety Instructions for Installation Personnel Important Safety InstructionsAttendant Unit Hardware RequirementsFront Panel TalkingBack Panel Installing the AttendantAttendant Power Phone Mounting Cord Cord Bracket Using the Programming Charts Programming GuidelinesIntroduction Commonly Changed Settings Change this See If you want to SettingAttendant Programming To adjust clock for Daylight Saving TimeClock Business DaysBusiness Hours Reallocating Announcement LengthsRecording Announcements Answer Delay Day Answer Delay NightRoutes Automatic Tries to Route 0 Night Automatic Tries to Route 0 DaySecurity Code To change the security codeSystem Programming for Attendant Operation Call Answering ModeAttendant Extensions Attendant Line AssignmentsTransfer Return Extensions Night Service GroupTransfer Return Rings Ensuring Attendant Extensions Are Not in the Calling GroupTesting Secondary Destinations Testing Basic OperationPlanning Form Attendant in Night Service Group Call Answering ModeAnswer Delay Attendant ExtensionDay Standard Announcement If Your Announcement Is DifferentNight TransferBusiness Schedule System ProgrammingAnnouncements National Service Assistance Center Helpline 1 800 Power FailureOut-of-Service Codes Number Solution Blinks ProblemTable B-1 Out-of-Service Codes Invalid Extensions and Routes Caller Hears Initial Announcement More Than Once Attendant Disconnects Callers After They Select RoutesWeight DimensionsBattery SystemVisual Indicators Power FailureOperation Telephone LineIndex IN-I IndexIN-2 Index Comcode 106 449 AT&T
Top Page Image Contents