AT&T 518-455-710 manual Testing Basic Operation, Testing Secondary Destinations

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Testing for Proper Operation

Follow boxed instructions below to ensure the Attendant answers and transfers calls correctly.

Testing Basic Operation

Test basic operation for both day and night operation.

ENTER

Attendant Programming mode (see page 2-6)

 

DIAL

[ ] [ 7 ] [ 5 ] [ 1 ] to ensure that the Attendant is in

 

 

day mode

 

EXIT

Attendant Programming mode (see page 2-6)

 

DIAL

the phone number that is answered by the

 

 

 

Attendant for your business (do not use a phone

 

 

at a Destination extension)

 

DIAL

the appropriate digit to select the first route

 

VERIFY

that the phone begins to ring at the Destination

 

 

extension corresponding to the desired route

 

LET

the call ring, verifying that the call returns to the

 

 

Transfer Return extension (the number of rings

 

 

before the call returns depends on the Transfer

 

 

Return Rings setting)

 

VERIFY

that "Transfer from AA" appears on the display

 

 

when the call goes to the Transfer Return

 

 

extension (if that extension has a system display

 

 

phone)

 

REPEAT

above steps for each route, including Route 0

 

 

 

 

 

It is not necessary to test the Transfer Return

 

 

extension more than once per Attendant.

 

ENTER

Attendant Programming mode

 

DIAL

[ ] [ 7 ] [ 5 ] [ 2 ] to ensure that the Attendant is in

 

 

after-hours mode

 

EXIT

Attendant Programming mode (see page 2-6)

 

REPEAT

steps (except for testing the Transfer Return

 

 

 

 

 

 

 

extension)

 

ENTER

Attendant Programming mode

 

DIAL

[ ] [ 7 ] [ 5 ] [ 0 ] to resume normal operation

 

EXIT

Attendant Programming mode (see page 2-6)

 

Testing Secondary Destinations

Follow the procedure below for each route that has a Secondary Destination programmed.

MAKE

the Primary Destination busy (see page 1-2)to

 

ensure that the call goes to the Secondary

 

Destination—on a standard phone, pick up the

 

handset; on a system phone, turn on Do Not

 

Disturb or go into programming mode

REPEAT steps under "Testing Basic Operation" (except for testing the Transfer Return extension)

VERIFY that the phone rings at the Secondary Destination

2-12Installation and Programming

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Contents Partner Plus How To Comment on This Guide Copyright 1991 AT&T All Rights Reserved Issue AprilWarranty Ordering InformationContents Determining the Call Answering Mode OverviewOverview How the Attendant Answers and Transfers Calls An ExampleCaller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred CallDetermining the Call Answering Mode Immediate Call Answering ModeBackup Call Answering Mode Determining the Number of Attendants RequiredDetermining Lines the Attendant Will Answer Determining the Route PlanExample Route Plan ABC Supermarket Day G h tAllocating Time for Announcements Factory Settings for Attendant Announcement TimesType Factory Description Announcement Setting Music-on-Hold SourceExample Setups Answering MachinesAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsProgramming Attendant SystemAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsAnnouncements Attendant a None 2nd-level AttendantsCall Answering Mode N o u n c e m e n t Attendant BAttendant Programming Installing the Attendant Programming GuidelinesTesting for Proper Operation System Programming for Attendant OperationImportant Safety Instructions Additional Safety Instructions for Installation PersonnelFront Panel Hardware RequirementsAttendant Unit TalkingInstalling the Attendant Back PanelAttendant Power Phone Mounting Cord Cord Bracket Programming Guidelines Using the Programming ChartsIntroduction Change this See If you want to Setting Commonly Changed SettingsClock To adjust clock for Daylight Saving TimeAttendant Programming Business DaysReallocating Announcement Lengths Business HoursRecording Announcements Answer Delay Night Answer Delay DayRoutes Security Code Automatic Tries to Route 0 DayAutomatic Tries to Route 0 Night To change the security codeAttendant Extensions Call Answering ModeSystem Programming for Attendant Operation Attendant Line AssignmentsTransfer Return Rings Night Service GroupTransfer Return Extensions Ensuring Attendant Extensions Are Not in the Calling GroupTesting Basic Operation Testing Secondary DestinationsPlanning Form Answer Delay Call Answering ModeAttendant in Night Service Group Attendant ExtensionNight Standard Announcement If Your Announcement Is DifferentDay TransferSystem Programming Business ScheduleAnnouncements Power Failure National Service Assistance Center Helpline 1 800Number Solution Blinks Problem Out-of-Service CodesTable B-1 Out-of-Service Codes Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than OnceBattery DimensionsWeight SystemOperation Power FailureVisual Indicators Telephone LineIndex Index IN-IIN-2 Index Comcode 106 449 AT&T