AT&T 518-455-710 manual Invalid Extensions and Routes

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Invalid Extensions and Routes

If a caller dials an invalid extension, the way the Attendant transfers the call depends on the extension the caller tries to dial:

■If the caller dials the number for an extension on a 206 module that does not have a phone connected to it, or for an extension on a 200 module, the Attendant detects ringback. (Although the 200 module has no exten- sion jacks, it still has six extension numbers allotted to it.) After five rings the call returns to the Transfer Return extension.

■If the caller dials an extension number for which there is no control unit module, the Attendant detects a busy signal, retrieves the call, and plays the Transfer Fail announcement.

■If the caller presses a single digit not programmed as a route, the Atten- dant transfers the call to the Destination extension for Route 0. In the ABC Supermarket example in Chapter 1, if the caller presses 4 (a nonex- istent route because ABC has only routes 0-3), the operator gets the call.

■If the caller dials extensions 34–39, the call is transferred to Route 0.

■If the caller dials any other invalid number, the Attendant ignores the last digit(s) and transfers the call according to the above rules. For example, if a caller dials 69, the Attendant treats the action as a "6" and transfers the caller to Route 0 if 6 is not a valid route. (If 6 is a valid route, the Attendant transfers the call to the Destination extension for Route 6).

Silence or Dial Tone Upon Answering an Attendant-Transferred Call

If a caller hangs up before the Attendant completes a transfer, the call may continue to ring at the Destination extension (or its Transfer Return extension). The user who picks up the phone will hear silence or a dial tone. If the user has

asystem display phone (MLS-34D or MLS-12D), the display message on the phone indicates the cause of the problem:

■If the display message is "Transfer from AA," decrease the Transfer Return Rings (see page 2-11).

■If the display message is the Attendant extension number, increase the number of seconds a caller has to finish dialing a route or extension before getting transferred to Route 0, Adjust the Dialing Delay as follows:

1.Dial the number answered by the Attendant.

2.When the Attendant answers, enter [ ★ ] security code [ # ].

3.Dial [ ★ ] [ 2 ] [ 9 ] [ 0 ] [ 3 ].

4.Dial the number of seconds.

Valid settings are 2–10 seconds; the default setting is 4 seconds.

5.Dial [ # ] .

6.Hang up to end programming.

Troubleshooting B-3

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Contents Partner Plus How To Comment on This Guide Copyright 1991 AT&T All Rights Reserved Issue AprilWarranty Ordering InformationContents Determining the Call Answering Mode OverviewOverview How the Attendant Answers and Transfers Calls An ExampleCaller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred CallDetermining the Call Answering Mode Immediate Call Answering ModeBackup Call Answering Mode Determining the Number of Attendants RequiredDetermining Lines the Attendant Will Answer Determining the Route PlanExample Route Plan ABC Supermarket Day G h tAllocating Time for Announcements Factory Settings for Attendant Announcement TimesType Factory Description Announcement Setting Music-on-Hold SourceExample Setups Answering MachinesAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsAttendant System ProgrammingAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsAnnouncements Attendant a None 2nd-level AttendantsCall Answering Mode N o u n c e m e n t Attendant BAttendant Programming Installing the Attendant Programming GuidelinesTesting for Proper Operation System Programming for Attendant OperationImportant Safety Instructions Additional Safety Instructions for Installation PersonnelFront Panel Hardware RequirementsAttendant Unit TalkingInstalling the Attendant Back PanelAttendant Power Phone Mounting Cord Cord Bracket Using the Programming Charts Programming GuidelinesIntroduction Change this See If you want to Setting Commonly Changed SettingsClock To adjust clock for Daylight Saving TimeAttendant Programming Business DaysBusiness Hours Reallocating Announcement LengthsRecording Announcements Answer Delay Day Answer Delay NightRoutes Security Code Automatic Tries to Route 0 DayAutomatic Tries to Route 0 Night To change the security codeAttendant Extensions Call Answering ModeSystem Programming for Attendant Operation Attendant Line AssignmentsTransfer Return Rings Night Service GroupTransfer Return Extensions Ensuring Attendant Extensions Are Not in the Calling GroupTesting Basic Operation Testing Secondary DestinationsPlanning Form Answer Delay Call Answering ModeAttendant in Night Service Group Attendant ExtensionNight Standard Announcement If Your Announcement Is DifferentDay TransferSystem Programming Business ScheduleAnnouncements Power Failure National Service Assistance Center Helpline 1 800Out-of-Service Codes Number Solution Blinks ProblemTable B-1 Out-of-Service Codes Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than OnceBattery DimensionsWeight SystemOperation Power FailureVisual Indicators Telephone LineIndex Index IN-IIN-2 Index Comcode 106 449 AT&T
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