AT&T 518-455-710 manual Determining the Call Answering Mode, Immediate Call Answering Mode

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3 . For each Attendant, determine the Attendant extension (the extension the Attendant will be connected to) and the Transfer Return extension (the extension to which calls will be routed if a Destination extension does not answer).

4 . Determine the lines to be answered.

5 . Determine the route plan for the Attendant (that is, the routes and their corresponding Destination extensions).

6 . Determine the wording for the announcements.

The rest of this chapter explains these setup decisions in greater detail and gives more example setups.

Determining the Call Answering Mode

The Attendant can answer calls immediately (Immediate Call Answering mode) or after a delay (Backup Call Answering mode). Programming instructions are on page 2-10.

Immediate Call Answering Mode

In Immediate Call Answering mode (Figure 1-1), an incoming call rings at the Attendant first. If the Attendant does not pick up within three rings (because it is busy transferring another call), the call will ring at the receptionist or opera- tor. This mode helps reduce the receptionist’s workload.

Call rings immediately at Attendant. If Attendant does not answer within

3 rings, call rings at both receptionist and Attendant; either receptionist or Attendant can answer.

Figure 1-1 Immediate Call Answering Mode

NOTE:

The receptionist can take calls away from the Attendant after it has already answered by pressing the appropriate outside line button to join the call. To use this feature, Automatic Extension Privacy for the Attendant extension must be set to "not assigned" (the factory setting). See page 2-11for programming instructions.

1-4Setup Decisions

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Contents Partner Plus Copyright 1991 AT&T All Rights Reserved Issue April WarrantyHow To Comment on This Guide Ordering InformationContents Determining the Call Answering Mode OverviewOverview How the Attendant Answers and Transfers Calls An ExampleCaller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred CallDetermining the Call Answering Mode Immediate Call Answering ModeBackup Call Answering Mode Determining the Number of Attendants RequiredDetermining Lines the Attendant Will Answer Determining the Route PlanExample Route Plan ABC Supermarket Day G h tFactory Settings for Attendant Announcement Times Type Factory Description Announcement SettingAllocating Time for Announcements Music-on-Hold SourceExample Setups Answering MachinesAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsAttendant Attendant SystemProgramming Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsAnnouncements Attendant a None 2nd-level AttendantsCall Answering Mode N o u n c e m e n t Attendant BInstalling the Attendant Programming Guidelines Testing for Proper OperationAttendant Programming System Programming for Attendant OperationImportant Safety Instructions Additional Safety Instructions for Installation PersonnelHardware Requirements Attendant UnitFront Panel TalkingInstalling the Attendant Back PanelAttendant Power Phone Mounting Cord Cord Bracket Introduction Using the Programming ChartsProgramming Guidelines Change this See If you want to Setting Commonly Changed SettingsTo adjust clock for Daylight Saving Time Attendant ProgrammingClock Business DaysRecording Announcements Business HoursReallocating Announcement Lengths Routes Answer Delay DayAnswer Delay Night Automatic Tries to Route 0 Day Automatic Tries to Route 0 NightSecurity Code To change the security codeCall Answering Mode System Programming for Attendant OperationAttendant Extensions Attendant Line AssignmentsNight Service Group Transfer Return ExtensionsTransfer Return Rings Ensuring Attendant Extensions Are Not in the Calling GroupTesting Basic Operation Testing Secondary DestinationsPlanning Form Call Answering Mode Attendant in Night Service GroupAnswer Delay Attendant ExtensionStandard Announcement If Your Announcement Is Different DayNight TransferSystem Programming Business ScheduleAnnouncements Power Failure National Service Assistance Center Helpline 1 800Table B-1 Out-of-Service Codes Out-of-Service CodesNumber Solution Blinks Problem Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than OnceDimensions WeightBattery SystemPower Failure Visual IndicatorsOperation Telephone LineIndex Index IN-IIN-2 Index Comcode 106 449 AT&T