AT&T 518-455-710 manual Answering Machines, Example Setups

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messages and information about your business to your customers. For informa- tion, call your AT&T Sales Office at 1 800 247-7000 or the AT&T Sourcebook at 1 800 451-2100.

NOTES:

■To have music on hold, your system’s Music-on-Hold setting must be "active" (the factory setting). See page 2-10for programming information.

■You can connect any audio source that has an RCA plug—for example, a receiver set to an appropriate music or news station—to the Music-on- Hold jack on the system’s processor module. However, users of equip- ment that rebroadcasts copyrighted music or other material may be required to obtain a license from a third party, such as ASCAP or BMI.

Answering Machines

Answering machines can be used with the Attendant to provide an inexpensive messaging system:

■By combining answering machines with phones, individual users can receive messages when they are away from their phones and retrieve them later.

■An answering machine installed at any system extension can serve as a message desk for the entire business. (In this case, one of the Attendant’s routes would be for the answering machine; its Destination extension would be the extension the answering machine is connected to.)

If you are going to use answering machines with your system, the Transfer Return Rings setting for the system (see page 2-11)must be greater than the answer delay on answering machines, to ensure that answering machines pick up calls before they go to the Transfer Return extension for the Attendant.

For more information on setting up answering machines, see the Installation and Use book provided with the system’s control unit.

Example Setups

The rest of this chapter shows three example setups, starting with ABC Super- market, to help you decide how to set up your Attendant(s). Examples include completed planning forms showing the settings needed for each setup.

When you decide on the setup that is right for you—either one of these or some other configuration—record your decisions in the Attendant Planner (provided by your salesperson), or use the planning form in Appendix A of this book. Then refer to Chapter 2 for programming instructions.

Setup Decisions 1-9

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Contents Partner Plus Warranty Copyright 1991 AT&T All Rights Reserved Issue AprilHow To Comment on This Guide Ordering InformationContents Overview Determining the Call Answering ModeHow the Attendant Answers and Transfers Calls An Example OverviewCaller Dials a Two-Digit Extension Number Answering an Attendant-Transferred Call Setup Decisions An IntroductionImmediate Call Answering Mode Determining the Call Answering ModeDetermining the Number of Attendants Required Backup Call Answering ModeDetermining the Route Plan Determining Lines the Attendant Will AnswerDay G h t Example Route Plan ABC SupermarketType Factory Description Announcement Setting Factory Settings for Attendant Announcement TimesAllocating Time for Announcements Music-on-Hold SourceAnswering Machines Example SetupsAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsProgramming Attendant SystemAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsNone 2nd-level Attendants Announcements Attendant aN o u n c e m e n t Attendant B Call Answering ModeTesting for Proper Operation Installing the Attendant Programming GuidelinesAttendant Programming System Programming for Attendant OperationAdditional Safety Instructions for Installation Personnel Important Safety InstructionsAttendant Unit Hardware RequirementsFront Panel TalkingBack Panel Installing the AttendantAttendant Power Phone Mounting Cord Cord Bracket Programming Guidelines Using the Programming ChartsIntroduction Commonly Changed Settings Change this See If you want to SettingAttendant Programming To adjust clock for Daylight Saving TimeClock Business DaysReallocating Announcement Lengths Business HoursRecording Announcements Answer Delay Night Answer Delay DayRoutes Automatic Tries to Route 0 Night Automatic Tries to Route 0 DaySecurity Code To change the security codeSystem Programming for Attendant Operation Call Answering ModeAttendant Extensions Attendant Line AssignmentsTransfer Return Extensions Night Service GroupTransfer Return Rings Ensuring Attendant Extensions Are Not in the Calling GroupTesting Secondary Destinations Testing Basic OperationPlanning Form Attendant in Night Service Group Call Answering ModeAnswer Delay Attendant ExtensionDay Standard Announcement If Your Announcement Is DifferentNight TransferBusiness Schedule System ProgrammingAnnouncements National Service Assistance Center Helpline 1 800 Power FailureNumber Solution Blinks Problem Out-of-Service CodesTable B-1 Out-of-Service Codes Invalid Extensions and Routes Caller Hears Initial Announcement More Than Once Attendant Disconnects Callers After They Select RoutesWeight DimensionsBattery SystemVisual Indicators Power FailureOperation Telephone LineIndex IN-I IndexIN-2 Index Comcode 106 449 AT&T