AT&T 518-455-710 manual Programming Guidelines, Introduction, Using the Programming Charts

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Programming Guidelines

Introduction

Once you have decided how you want the Attendant to work with your telephone system and have connected the Attendant to the system’s control unit, you are ready for programming. Programming modifies the Attendant and the system’s control unit so they work together correctly.

Two kinds of programming need to be done: Attendant Programming and PARTNER Plus System Programming. To program the Attendant, use any touch-tone phone that can dial [ ★ ] and [ # ] this means you can even do Attendant Programming when you are off site. On the other hand, System Programming must be done on site, using either an AT&T MLS-12D or MLS-34D display phone at extension 10, with the programming overlay placed over the buttons of the phone. (The overlay was packed with your control unit.)

Using the Programming Charts

The rest of the chapter provides charts showing all the programming procedures, starting with Attendant Programming and ending with System Programming.

If you are setting up the Attendant for the first time, or if you are completely reprogramming an Attendant, simply start with the first box of instructions and perform all programming procedures in the order in which they are presented.

If you need to change a particular setting—for example, to program new business hours or to have the Attendant pick up a new line—first enter program mode by following the instructions in the appropriate Programming Instructions box (page 2-6for Attendant Programming or page 2-10for System Programming), then go to the box that gives instructions for the particular setting. Settings that are commonly changed are summarized in Table 2-1.

2-4Installation and Programming

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Contents Partner Plus How To Comment on This Guide Copyright 1991 AT&T All Rights Reserved Issue AprilWarranty Ordering InformationContents Determining the Call Answering Mode OverviewOverview How the Attendant Answers and Transfers Calls An ExampleCaller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred CallDetermining the Call Answering Mode Immediate Call Answering ModeBackup Call Answering Mode Determining the Number of Attendants RequiredDetermining Lines the Attendant Will Answer Determining the Route PlanExample Route Plan ABC Supermarket Day G h tAllocating Time for Announcements Factory Settings for Attendant Announcement TimesType Factory Description Announcement Setting Music-on-Hold SourceExample Setups Answering MachinesAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsAttendant Attendant SystemProgramming Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsAnnouncements Attendant a None 2nd-level AttendantsCall Answering Mode N o u n c e m e n t Attendant BAttendant Programming Installing the Attendant Programming GuidelinesTesting for Proper Operation System Programming for Attendant OperationImportant Safety Instructions Additional Safety Instructions for Installation PersonnelFront Panel Hardware RequirementsAttendant Unit TalkingInstalling the Attendant Back PanelAttendant Power Phone Mounting Cord Cord Bracket Introduction Using the Programming ChartsProgramming Guidelines Change this See If you want to Setting Commonly Changed SettingsClock To adjust clock for Daylight Saving TimeAttendant Programming Business DaysRecording Announcements Business HoursReallocating Announcement Lengths Routes Answer Delay DayAnswer Delay Night Security Code Automatic Tries to Route 0 DayAutomatic Tries to Route 0 Night To change the security codeAttendant Extensions Call Answering ModeSystem Programming for Attendant Operation Attendant Line AssignmentsTransfer Return Rings Night Service GroupTransfer Return Extensions Ensuring Attendant Extensions Are Not in the Calling GroupTesting Basic Operation Testing Secondary DestinationsPlanning Form Answer Delay Call Answering ModeAttendant in Night Service Group Attendant ExtensionNight Standard Announcement If Your Announcement Is DifferentDay TransferSystem Programming Business ScheduleAnnouncements Power Failure National Service Assistance Center Helpline 1 800Table B-1 Out-of-Service Codes Out-of-Service CodesNumber Solution Blinks Problem Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than OnceBattery DimensionsWeight SystemOperation Power FailureVisual Indicators Telephone LineIndex Index IN-IIN-2 Index Comcode 106 449 AT&T