AT&T 518-455-710 Attendant Extension, Call Answering Mode, Attendant Transfer Return Extension

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PARTNER Plus Attendant

Planning Form (complete one form for each Attendant)

Attendant:

System Programming

Attendant Extension:

System extension where Attendant is connected

Call Answering Mode:

❑Immediate. Attendant answers first (immediate Line Ringing for Attendant; delayed or no ring for receptionist)

❑Backup. Receptionist answers first (immediate Line Ringing for receptionist; delayed ring for Attendant)

Attendant Transfer Return Extension:

System extension where calls transferred by the Attendant return if the Destination extension does not answer

Transfer Return Rings:

(0–9 rings; factory setting is 4 rings) Number of times a call rings Destination extension before returning to Transfer Return exten- sion (Attendant rings once before giving control of call to system, so total number of rings is one more than this setting).

❑Attendant in Night Service Group

Extension 10 should be able to turn Attendant on and off using Night Service button (The Attendant extension cannot be in the Night Service Group if System Password is programmed).

Automatic Extension Privacy

Lines Attendant Will Answer:

❑ Line 1 ❑ Line 2 ❑ Line 3 ❑ Line 4 ❑ Line 5 ❑ Line 6 ❑ Line 7 ❑ Line 8 ❑ None (2nd-level Attendants)

❑Receptionist can pick up calls after Attendant has already answered (Privacy "not assigned")

❑Receptionist cannot pick up calls after Attendant has al- ready answered (Privacy "assigned")

Attendant Programming

Answer Delay:

rings during day

 

rings at night

1-15 rings (factory setting is 1 ring). Number of times incoming call will ring before Attendant answers. If multiple Attendants are answering the same lines, set the Answer Delay differently on each Attendant.

Automatic Tries

tries during day

to Route 0:

tries at night

1-20 tries (factory setting is 3 tries). Number of times Attendant will automatically transfer a call to route 0 when caller does not dial a route or extension number. After the specified number of tries, the Attendant will hang up.

Business

Business Days

Schedule

Sunday

Specify times as a.m. or p.m., or

Monday

enter in military notation

Tuesday

(9:00 a.m. = 09:00;

Wednesday

9:00 p.m. = 21:00)

Thursday

 

❑ Check here instead if schedule

Friday

is Monday-Friday 8:30- 5:00

Saturday

p.m. (factory setting)

or

(same hours all 7 days) Entire week

Opening Time

 

Closing Time

:

 

:

:

 

:

:

 

:

:

 

:

:

:

:

 

:

:

:

:

 

:

Check this Column ( ✔ ) if Attendant should hang up when this route is chosen (especially useful at night when Attendant's greeting gives no choice of routes).

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Contents Partner Plus Copyright 1991 AT&T All Rights Reserved Issue April WarrantyHow To Comment on This Guide Ordering InformationContents Determining the Call Answering Mode OverviewOverview How the Attendant Answers and Transfers Calls An ExampleCaller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred CallDetermining the Call Answering Mode Immediate Call Answering ModeBackup Call Answering Mode Determining the Number of Attendants RequiredDetermining Lines the Attendant Will Answer Determining the Route PlanExample Route Plan ABC Supermarket Day G h tFactory Settings for Attendant Announcement Times Type Factory Description Announcement SettingAllocating Time for Announcements Music-on-Hold SourceExample Setups Answering MachinesAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsAttendant System ProgrammingAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsAnnouncements Attendant a None 2nd-level AttendantsCall Answering Mode N o u n c e m e n t Attendant BInstalling the Attendant Programming Guidelines Testing for Proper OperationAttendant Programming System Programming for Attendant OperationImportant Safety Instructions Additional Safety Instructions for Installation PersonnelHardware Requirements Attendant UnitFront Panel TalkingInstalling the Attendant Back PanelAttendant Power Phone Mounting Cord Cord Bracket Using the Programming Charts Programming GuidelinesIntroduction Change this See If you want to Setting Commonly Changed SettingsTo adjust clock for Daylight Saving Time Attendant ProgrammingClock Business DaysBusiness Hours Reallocating Announcement LengthsRecording Announcements Answer Delay Day Answer Delay NightRoutes Automatic Tries to Route 0 Day Automatic Tries to Route 0 NightSecurity Code To change the security codeCall Answering Mode System Programming for Attendant OperationAttendant Extensions Attendant Line AssignmentsNight Service Group Transfer Return ExtensionsTransfer Return Rings Ensuring Attendant Extensions Are Not in the Calling GroupTesting Basic Operation Testing Secondary DestinationsPlanning Form Call Answering Mode Attendant in Night Service GroupAnswer Delay Attendant ExtensionStandard Announcement If Your Announcement Is Different DayNight TransferSystem Programming Business ScheduleAnnouncements Power Failure National Service Assistance Center Helpline 1 800Out-of-Service Codes Number Solution Blinks ProblemTable B-1 Out-of-Service Codes Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than OnceDimensions WeightBattery SystemPower Failure Visual IndicatorsOperation Telephone LineIndex Index IN-IIN-2 Index Comcode 106 449 AT&T
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