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| Troubleshooting |
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Symptom | Probable Cause | Corrective Action | |
Opener does not respond to the Wall Station or | No power to the Opener. | Check the Opener Power Cord to outlet connection. | |
Transmitter. |
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| Controls are not programmed. | See Activation and Programming section. |
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Opener works from the Wall Station but not from the | Transmitter is not programmed. | See Activation and Programming section. | |
Transmitter. |
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| Weak or dead Transmitter battery. | See Maintenance section for battery replacement. |
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Opener works from the Transmitter but not from the | Wall Station is not programmed. | See Activation and Programming section. | |
Wall Station. |
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| Weak or dead Wall Station battery. | See Maintenance section for battery replacement. |
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Door does not move and the Opener beeps two times. | The profile routine has not been performed. | Perform the profile routine Step 24 or 25. | |
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Door does not move with a Wall Station or Transmitter | Blown fuse or tripped circuit breaker. | Reset the circuit breaker or contact a qualified service | |
command and no beeps come from the Opener. |
| person for fuse information. | |
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| No power to the Opener. |
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| Check Power Cord connection. |
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Door does not move with a Wall Station or Transmitter and | Possible loose Motor connection. | Check Motor plug connection. | |
Opener beeps one time. |
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Door stops or reverses, and the Opener beeps three or four | Obstruction encountered. | Clear the door path. | |
times. |
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| Safety Sensor misalignment (if applicable). | |
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| Run new Profile Routine Steps 24 or 25 | |
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Door does not close properly. | Counterbalance Cables are not on the Cable Drums | Apply constant pressure to the Wall Station’s | |
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| properly. | Up/Down Button to close the door. |
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Door will not close. | Thermal delay: The door has cycled eight times | Door will operate after a | |
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| in a |
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| Safety Sensor misalignment (if applicable). |
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| Apply constant pressure to Wall Station Up/Down |
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| Contact obstruction test failure. | Button until door is closed |
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| Repeat the profile routine Steps 24 or 25 or contact a |
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| qualified service person. |
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Door does not travel to the full open or full close position. | Door is out of balance. | Adjust the springs to correct the balance or call a qualified | |
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| service person. |
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| Door limits are set improperly. |
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| Repeat the profile routine Steps 24 or 25. |
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Door is not sealing to the floor. | Bottom door limit is set too high. | Disconnect the Opener and force the door to the floor. | |
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| Reconnect the Opener and activate the profile routine Steps |
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| Outside door seal is set too tightly against the face of the | 24 or 25. |
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| door. |
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| Adjust weather seal position. |
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Motor does not pivot up fully when door is opening. | Counterbalance springs have too much tension. | Adjust the springs to correct the balance or call a qualified | |
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| service person. |
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| Profile routine may have to be rerun. Steps 24 or 25. |
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Door is reversing at or near the floor. | Outside door seal is too tight against the face | Reinstall the door seal so as to be not so tight against the | |
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| of the door. | face of the door. |
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| Counterbalance springs have too much tension (torsion). | Adjust Track away from the door until binding is removed. |
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| Vertical Track is spaced too close to the bottom door | Contact a qualified service person. |
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| section, causing the door to bind. |
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OPERATION
Please Do Not Return This Product To The Store. Call Us Directly! Our Trained Technicians Will Answer Your Questions and/or Ship Any Parts You May Need. 41 You can reach us Toll Free at