American Power Conversion PD80KF6FK1-M, PD80KG6FK1-M How to Obtain Service, How to contact APC

How to Obtain Service

If you ordered on-site service, see your entitlement certificate and terms and conditions of the service before following the procedure described below. An on-site service

Note contract entitles you to an on-site visit by an APC technician to assess the issue, determine the problem, and replace parts, if needed. (Response time varies per contract).

How to contact APC

Customer support for this or any other APC product is available at no charge in any of the following ways:

•Visit the APC Web site to access documents in the APC Knowledge Base and to submit any customer support requests.

– www.apc.com (Corporate Headquarters)

Connect to localized APC Web sites for specific countries, each of which provides customer support information.

– www.apc.com/support/

Global support searching APC Knowledge Base and using e-support.

•Contact an APC Customer Support center by telephone or e-mail.

– Regional centers:

Direct InfraStruXure Customer Support Line	(1)	(877)	537-0607 (toll-free)
APC Headquarters U.S., Canada	(1)	(800)	800-4272
Latin America	(1) (401)		789-5735 (USA)
Europe, Middle East, Africa	(353) (91) 702000 (Ireland)
Japan	(0)	35434-2021
Australia, New Zealand, South Pacific area	(61) (2) 9955 9366 (Australia)

–Local, country-specific centers: go to www.apc.com/support/contact for contact information.

Contact the APC representative or other distributor from whom you purchased your APC product for information on how to obtain local customer support.

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