Voice Mail Integration | Avaya 16-601443, 1600 Series instruction

Avaya Aura Communication Manager Administration

Voice Mail Integration

1600 Series IP Telephones with Avaya Aura Communication Manager 5.2 Native Support

Release 1.1 provides native support for 1600 Series IP Telephones running on Avaya Aura Communication Manager Release 5.2 or later. When native support applies, pressing the Messages button causes the telephone to first determine if the call server has a dedicated number for retrieving voice mail and when found, to proceed with voice mail retrieval.

1600 Series IP Telephones Aliased as 4600 Series IP Telephones

When native support does not apply, 1600 Series IP Telephones are aliased as 4600 Series IP Telephones and run under an Avaya Aura Communication Manager Release earlier than 5.2. In this case, use the settings file to configure the Messages button by setting the system parameter MSGNUM to any dialable string. MSGNUM examples are:

●a standard telephone number the telephone should dial to access your voice mail system, such as AUDIX or Octel.

●a Feature Access Code (FAC) that allows users to transfer an active call directly to voice mail. FACs are supported only for QSIG-integrated voice mail systems like AUDIX or Octel. QSIG is an enhanced signaling system that allows the voice mail system and Avaya Aura Communication Manager Automated Call Processing (ACP) to exchange information.

When the user presses the Messages button on the telephone, that number or FAC is automatically dialed, giving the user one-touch access to voice mail.

The settings file specifies the telephone number to be dialed automatically when the user presses this button. The command is:

SET MSGNUM 1234

where 1234 is the Voice Mail extension (Avaya Aura Communication Manager hunt group or VDN). For more information, see Table 8.

MSGNUM is used both in native support and when the telephone is aliased using non-native support. Messaging must be configured for native support.

A separate Voice Mail extension can be administered for each station.

36 Avaya 1600 Series IP Deskphones Administrator Guide

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Avaya 16-601443, 1600 Series manual Voice Mail Integration, Series IP Telephones Aliased as 4600 Series IP Telephones

Contents

Avaya 1600 Series IP Deskphones Security Introduction Avaya Aura Communication Manager Administration Telephone Software and Application Files Appendix C Sample Administration Forms 123 Index 133 Introduction About This Guide Document Organization Telephone Options Other Documentation Page Administration Overview and Requirements Series IP Telephones Dhcp LldpVlan Dhcp Use the change ip-network-map command to Avaya 1600 Series IP Deskphones Installation Administrative Process Parameter Data Precedence Administrative Checklist Application Files Telephone Initialization Process Telephone to Network Dhcp Server to Telephone Telephone and File ServerTelephone and the Call Server Error Conditions Page Network Requirements Network AssessmentHardware Requirements Server Requirements Dhcp ServerHTTP/HTTPS Server Https Required Network Information From Other Network Considerations Snmp Reliability and Performance QoSIeee 802.1P and 802.1Q Network Audio Quality Display on 1600 Series IP Telephones IP Address Lists and Station Number PortabilityParameters in Real-Time Possible Values TCP/UDP Port Utilization Rtcp UDP/IP Snmp UDP/IP GatekeeperMedia Gateway or another IP endpoint Voice Monitoring Manager Dhcp TCP/IP Dhcp ServerHttps Server Http Server Registration and Authentication Security Avaya Aura Communication Manager Administration Switch Compatibility and Aliasing IP TelephonesCall Server Requirements Avaya Aura Communication Manager Administration Media Server Switch Administration IP Interface and Addresses UDP Port Selection Rsvp and Rtcp NAT Voice Mail Integration Series IP Telephones Aliased as 4600 Series IP Telephones Telephone Administration System-Wide AdministrationFeature-Related System Parameters Administering Stations FeaturesAuto Hold Coverage Path Administering Features Aliasing 1600 Series IP Telephones Feature Buttons and Call Appearances For the 1616/1616-I IP Telephones Shuffling Conference Details Screen for Ad-Hoc Conferences Printing Button Labels Click Desi downloads Server Administration Software ChecklistDhcp and File Servers Dhcp Server Administration Dhcp Generic Setup Option 1 Subnet mask Option 3 Gateway router IP addressesOption 6 DNS servers address list Option 12 Host Name Option 52 Overload Option, if desired Option 53 Dhcp message typeOption 59 Dhcp lease rebind time Dhcp Server Administration Dhcpack Setting of System Values Set to Select Start--Settings--Control PanelWindows NT 4.0 Dhcp Server Select Start--Programs--Admin Tools--DHCP Manager Define the Telephone IP Address Range Set the Subnet Mask Click Edit Array Select Scope under Dhcp OptionsSelect the Global parameter under Dhcp Options Select Defaults from the DHCPOptions menu Activating the Leases Select Start--Programs--Administrative Tools--DHCP Windows 2000 Dhcp Server Completing the New Scope Wizard dialog box displays Under Predefined Options and Values, click Add Change the Data Type to String Http Generic Setup Activating the New Scope Http Configuration for Backup/Restore For IIS Web ServersSelect Properties DavLockDB/usr/local/apache2/var/DAVLock Web Configuration Tool Cnaport DOT1XDOT1XSTAT Dhcpstd Phnldlength PhnolPHY1STAT PHY2PRIO Telephone Software and Application Files General Download ProcessSoftware Choosing the Right Application File and Upgrade Script File Upgrade Script FileSeries IP Telephone Scripts and Application Files Settings File Contents of the Settings File Group System Value # ENDPage Administering Telephone Options Administering Options for the 1600 Series IP Telephones Appname Proxy Logoff. For more information, see Ieee 802.1X on Enhdialstat LANG1FILE =LANG2FILE = LANG3FILE = Event Log Severity Level one 0-8 Ascii numeric Internal extension telephone number length. Specifies Static Vlan Considerations Vlan Tagging Vlan Default Value and Priority Tagging Vlan Separation Vlan Separation Rules Then DNS Addressing Ieee 802.1X Pass-Through and Proxy Logoff 802.1X Supplicant Operation Link Layer Discovery Protocol Lldp MAC / PHY TIA Lldp MED LLDP-MED Bootname TIA Lldp MED Impact Vlan IDIeee 802.1 Vlan L2Q, L2QVLAN L2QAUDL2QSIG Dscpaud Local Administrative Options Using the Telephone Dialpad Clear ProcedureMute 2 5 3 2 7 # Mute C L E a R # Disable/Enable Debug Mode Mute 3 3 2 8 4 # Mute D E B U G # Group Identifier Mute 4 7 6 8 7 Mute G R O U P Reset System Values Mute 7 3 7 3 8 # Mute R E S E T # Resetting values Restart the Telephone Interface Control Mute 4 6 8 # Mute I N T # PHY2=status *=change #=OK View Administrative Option Mute 8 4 3 9 # Mute V I E W # Parameter Values Name System Value FormatPWB SN Nnn.nnn.nnn.nnn Static Addressing Installation Filename.ext Mute 2 3 3 7 # Mute a D D R # Vlan ID=dddd New= Disable/Enable Event Logging Mute 5 6 4 # Mute L O G # Logoff Mute 5 6 4 6 3 3 # Mute L O G O F F # Self-Test Procedure Mute 8 3 7 8 # Mute T E S T # Language Selection Series Global Telephones Ascii Series International Telephones LANG1FILE=mlfgerman.txt and LANG2FILE=mlffrench.txt Ascii Administering Telephone Options Enhanced Local Dialing Backup/Restore Backup Backup File Formats Item/Data ValueBER1 Restore Backup/Restore Page Administering Applications and Options Application Status Flag Backup/Restore Parameters Backlight Parameters Application Status Flag Appstat Application Status Flags and Their Meaning Appstat Value Variable parameters for improving audio quality Administering Applications and Options Issue 5 April 2010 Administering Applications and Options Issue 5 April 2010 Audiosthd Audiosths Expanenhs Expanenhd Appendix a Glossary of Terms Signaling MediaChannel Encryption Appendix B Related Documentation Ietf Documents ITU Documents ISO/IEC, ANSI/IEEE Documents Page Appendix C Sample Administration Forms Station Form Basic Telephone Information Station Form Feature Options Issue 5 April 2010 Sample Administration Forms Feature-Related System Parameters Form IP Address Mapping Form IP Codec Set Form Inter-Network Region Connection Management Form IP Network Region Form IP-Options System Parameters Form Index Numerical ITU Documents TCP/UDP View Administrative Option