Avaya T3 (IP) Comfort manual Consultation during a call Refer-back, Forwarding callers

Making calls as usual

Establishing several connections

Consultation during a call (Refer-back)

During a call:

Press the "Refer-back" function key. The caller waits and cannot hear what you say.

... Enter the number you wish to refer back to. Carry out refer-back call.

Press the "Refer-back" function key again. The refer-back call is ended and you can speak again to the first caller.

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•You can also call the refer-back subscriber using a function key if it is set up as a partner key or has been assigned to that subscriber’s number (as a destination key).

Switching between two external callers (brokering)

If you want to speak with a call party (e.g. 06975058) who has been put on hold: Scroll to the Return to 06975058menu item.

Confirm your selection. The other caller is now waiting.

Forwarding callers

Your caller wishes to be connected to another extension:

Press the "Refer-back" function key. The caller waits and cannot hear what you say.

... Enter the number to which you want to forward the call.

Replace the handset. The refer-back extension will be connected to the first cal- ler.

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• You do not need to wait until the refer-back extension picks up the call.

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