Making calls with ease

Routing calls

Changing call divert/twinning remotely*

You can call your telecommunications system from outside to set up or change call diversion or twinning for your telephone or for other telephones. This is possible from any telephone with DTMF suffix dialling.

Calling the telecommunications system (telecommunications system connec- tion)

Dial the phone number of your telecommunications system, e.g. 069 7505, from the external telephone.

Dial the remote settings access number for your system, e.g. 89. You will hear a dial tone as confirmation.

Now select the subscriber whose call diversion/twinning you wish to modify.

Dialling the subscriber whose call routing is to be changed

Enter the internal number of the subscriber whose call diversion you want to change.

Enter the subscriber’s four- or six-digit PIN number e.g. 1234. You will hear a dial tone as confirmation.

Now continue with one of the following three options (a - c):

a) Routing calls to another telephone or mailbox (call routing to, twinning)

Press Star, 71.

Enter the dial code for the call diversion option, e.g. 1.

Dial code numbers for call routing options/twinning:

1 = immediately - 2 = on no answer - 3 = on busy - 4 = twinning

Enter the internal or external number to which calls are to be routed, e.g. 00897543. You must add an external line code (usually "0") in front of an external number.

Press the Hash key. You hear the acknowledgement tone.

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Avaya T3 (IP) Comfort Changing call divert/twinning remotely, Dialling the subscriber whose call routing is to be changed