Forwarding a second caller | Avaya T3 (IP) Comfort guide

Making calls as usual

Establishing several connections

Forwarding a second caller

If you receive a call during an existing call, e.g. from 06975058:

Scroll to the Call from 06975058 menu item.

Confirm your selection. You are connected to the additional caller. The first cal- ler is now on hold and cannot hear your other conversation.

Now you want to forward the additional caller, e.g. to call number 1234: Press the "Refer-back" function key.

Enter the number of the extension you want to connect the caller to, in this example 1234. You can now announce the caller. The first party is put on hold.

Scroll to the Transfer call to 06975058 menu item.

Confirm your selection. You will now be able to talk to the first party again.

Conference - connecting a subscriber to a call

During a call:

Scroll to the Conference with ...menu item.

Confirm your selection.

... Enter number of second conference participant. You can immediately hold a three-party conference once you are connected with the subscriber.

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•Any participant can switch out of the conference. Replace the handset.

•If the third subscriber you are calling does not answer:

•Select the Cancel menu item and confirm to switch back to the first partici- pant or

•press the Escape key to call another number or

•select the Return to Subs ... menu item to return to the first participant.

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Avaya T3 (IP) Comfort manual Forwarding a second caller, Conference connecting a subscriber to a call

Contents

T3 IP Comfort connected to Integral Contents Menu overview 131 Which systems can you connect your telephone to? Important notesDeclaration of conformity T3 Declaration of conformity T3 IP License Types Software License Hints for the location of the phone Which system is your IP telephone connected to? T3 IP What you should definitely read RepairsAdditional functions Telephoning made easy Important notes Your T3 IP Comfort at a glance All keys at a glance Basic rules of operation Cancelling or exiting an actionSelecting functions from the menu Display helps you Display keys What is shown on the idle display?Status messages Display keys in several levels Example Entering text ContentsInhalt Putting the telephone into service T3 IP only Modifying language for the log-in procedure and IP settings Connecting the telephone and logging in T3 IP only Logging off from telephone Answering calls InhaltContents If another telephone receives a call pick-up call If you receive a callAnswering a call for a partner Call during a conversation second call Call forwarding Call during a programming procedure Calling someone Calling outside your telephone system Making calls within your telephone system Making a call with one key stroke Presenting yourself with specified call numbers Redialling a call number Event of a busy signal auto callbackRedial Callback, line Deleting automatic callbackCutting in on another call cut-in Call waiting Anonymous call Direct access tone dialling Dtmf Establishing several connections Forwarding callers Switching between two external callers brokeringConsultation during a call Refer-back Forwarding a second caller Conference connecting a subscriber to a call Expanding conference to include another participant Conference connecting a party to a call using refer-backInterconnecting conference partners Conference, ending Making calls without the handset Making a call with the handset on-hook handsfree Handsfree continuing the call using the receiver Tips for handsfree monitoring and handsfree calling Handsfree ending a call Using the call list Meaning Symbols in the call list Deleting all entries Selecting an entry from the call listDeleting an entry Protecting individual entries from automatic deletion Deleting entries automatically Additional entries in the call list Receiving calls with call divert set up Routing calls Scroll to the immediately after time, on busy menu item Diverting calls for your telephone Routing calls to your telephone Diverting calls for another telephone Deactivate call divert/twinning Signalling calls on two telephones twinning Dialling the subscriber whose call routing is to be changed Changing call divert/twinning remotely Routing calls Changing bundle diversion Bundle diversion Phone book consists of a central and a personal section Using the phone book Dialling an entry from the directory Entering a new number in your individual phone book Saving redial numbers in the phone book Editing entries in the phone book Entering new numbers in the general phone book Saving a call list entry in the phone book Setting reminders appointments Entering an appointment for today Viewing an appointment Entering a one-off appointment Entering a recurring appointment Deleting an appointment Switching off appointment signalSetting appointments for others Viewing charges Viewing the total charges for a subscriber Viewing the charges for the last callViewing the total charges for a line Viewing total of all charges Deleting call charges Switching the charge display to local currency Locking the telephone Unlocking the telephone Changing the PIN Personal Identification NumberLocking the telephone Sending and receiving messages Writing and sending your own text message Viewing and deleting received text messages Writing a text message for an internal caller Replying to an announcement AnnouncementAnnouncement to called subscriber Outside business hours night service Telephoning with partners Information about partners on display keys Calling partners Activating partner beep Setting audio, contrast and language Set contrast Set acoustics Do not disturb Setting handsfree Setting the language Assigning functions/phone numbers to keys Assigning functions to keys Displaying the key assignment Assigning lines to keys Assigning destinations to keys Function keys with LEDs Assigning partners to keysDeleting key assignments LED display on partner keys Status of partner LED display on function keys FunctionLED display on line keys Status of the line Labelling function keys Code* → p Changing general settings LN on dialling Automatic handsfree after dialling Number of redials Line / off-hook Redialling every x seconds Automatic handsfree when called Number display for outside calls Deactivating second call Direct dial Extended call display Code Hunt group VIP call pager General call Setting up headset Headset enabling/disabling use Headset receiver volume Headset side tone / wake-up tone Selecting alphanumeric keypad Initiating serial call Serial callForwarding to next party Ending serial call Call filter Settings for your telephone system Answering stations for day service Answering stations for night service Call forwarding Second call barring Date / time Customer password Traffic statistics IP-specific settings Scroll to the Gatekeeper list or Network settings menu item Viewing IP settings Blocking the web browser Sending ping Changing the PIN to enable the web browser Registering a CTI application Links CTI/Audio link Links for Isdn telephones DSS module Connection Dialling with the DSS module Headset Headset answering calls Ending the headset call and disconnectingContinuing a headset call with the handset Continuing a handset call with the headset Switching on monitoring Headset setting monitoring/handsfree on the telephoneSwitching it off Switching on handsfree Hotel functions Phone Checking out Checking To listen to the messages Reading call charges Message to guest message at reception Enabling direct inward dial to rooms Direct dial to rooms Disabling direct inward dial to rooms Re-enabling guest-to-guest connection Deactivating charge limit Determining the charge limit Activating charge limit Deleting a wake-up call Waking guests Activating wake-up call Telephone functions and symbols Pick-up Night service 1, 2Refer-back to exchange Internal group call Partner or destination Automatic night servicePrivate call bundle Private call released bundle Charges printer form feed Day serviceSpecial key Directory Messages on the display Subs Phone book entryInvalid Dial pause Tones for internal and external calls Ring tones and handset tonesTones on the handset Menu line in basic Down one menu Level Menu overview 132 133 Troubleshooting Index 136 137 138 139 140 141