Billion Electric Company BiGuard 50G user manual 2 Can’t Ping Any PC on the LAN

5.2.2Can’t Ping Any PC on the LAN

If PCs connected to the LAN cannot be pinged:

-Check the 10/100 LAN LEDs on BiGuard 50G’s front panel. One of these LEDs should be on. If they are both off, check the cables between BiGuard 50G and the hub or PC.

-Check the corresponding LAN LEDs on your PC’s Ethernet device are on.

-Make sure that driver software for your PC’s Ethernet adapter and TCP/IP software is correctly installed and configured on your PC.

-Verify the IP address and the subnet mask of BiGuard 50G and the computers are on the same subnet.

5.2.3Can’t Access Web Configuration Interface

If you are having trouble accessing BiGuard 50G’s Web Configuration Interface from a PC connected to the network:

-Check the connection between the PC and the router.

-Make sure your PC’s IP address is on the same subnet as the router.

-If your BiGuard 50G’s IP address has changed and you don’t know the current IP address, reset the router to factory defaults by holding the Reset button on the back of your router for 6 seconds. This will reset the router’s IP address to 192.168.1.254.

-Check to see if your browser had Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to ensure that the Java applet is loaded.

-Try closing the browser and re-launching it.

-Make sure you are using the correct User Name and Password. User Names and Passwords are case-sensitive, so make sure that CAPS LOCK is not on when entering this information.

-Try clearing your browser’s cache.

1.With Internet Explorer, click Tools > Internet Options.

2.Under the General tab, click Delete Files.

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