Difficulty with Operation

If you think there is a problem with sending or printing quality of your fax machine, make a copy first. If the copy quality looks good then the problem may not be your fax machine. Check the difficulties below and follow the suggestions to help resolve your problems.

DIFFICULTY

SUGGESTIONS

 

 

 

Printing or Receiving Faxes

 

 

 

 

 

 

 

 

 

Condensed Print and

This can be caused by static or interference on the telephone line.

 

 

 

Horizontal Streaks;

You can make a copy using the Copy function and see if the same

 

 

 

Top and Bottom of Sentences

problem occurs. If the copy is also bad, call your Brother dealer for

 

 

 

Cut Off

service.

 

 

 

 

 

 

 

 

Vertical Black Lines When

The sender’s scanner may be dirty. Ask the sender to make a copy

 

 

 

Receiving

to see if the problem is with the sending machine. Try receiving

 

 

 

 

from another fax machine. If the problem continues, contact the

 

 

 

 

Brother dealer for service.

 

 

 

 

 

 

 

 

Phone Line or Connections

 

 

 

 

 

 

 

 

 

Fax Machine Does Not

Make sure the machine is in the correct receiving mode for your

 

 

 

Answer When Called

setup (either FAX, F/T (FAX/TEL) or TAD). Check for dial tone. If

 

 

 

 

possible, call your machine to hear it answer. If there is still no

 

 

 

 

answer, check the telephone line cord connection. Connect a

 

 

 

 

 

MAINTENANCE

 

standard telephone handset to the machine’s telephone jack. If there

 

 

 

 

 

 

 

is no ringing when you call your machine, call your Telephone

 

 

 

 

Company to check the line.

 

 

 

 

 

 

 

 

No Dial Tone on the Handset

Press Speaker Phone (for FAX-737MC only)—OR—Lift the

 

 

 

 

handset. If you hear no dial tone, check telephone line cord

 

 

 

 

 

 

 

connections at the machine and wall jack. Check that the handset is

 

 

 

 

connected to the machine’s handset jack. Test the wall jack with

 

 

 

 

another single line telephone. If no dial tone on the wall outlet, call

 

 

 

 

your Telephone Company.

 

 

 

 

 

 

 

 

Sending Faxes

 

 

 

 

 

 

 

 

 

Poor Transmitting Quality

Try changing your resolution to FINE or S.FINE. (See Resolution,

 

 

 

 

page 20.) Make a copy to verify the machine’s scanner operation.

 

 

 

 

 

 

 

 

Dialling Does Not Work

Check for a dial tone.

 

 

 

 

Change TONE/PULSE setting. (See Setting the Dialling Mode

 

 

 

 

(Tone/Pulse) (Not available in New Zealand), page 12.)

 

 

 

 

Check all line cord connections.

 

 

 

 

Check power cord connection.

 

 

 

 

Send a manual fax by pressing Speaker Phone (for FAX-737MC

 

 

 

 

only)—OR—Lifting the handset, and dialling the number. Wait to

 

 

 

 

hear fax receiving tones before pressing Fax Start.

 

 

 

 

 

 

 

 

Troubleshooting and Maintenance 81