OL-19530-02 | Cisco Systems NAM manual

Appendix A Troubleshooting

WAAS Troubleshooting

User Guide for the Cisco Network Analysis Module Traffic Analyzer, 4.1

	A-4	OL-19530-02

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Cisco Systems NAM manual OL-19530-02

Contents

Americas Headquarters Text Part Number OL-22617-01Page N T E N T S Span Network Sites URL Nbar System Administration Resources Audit Trail Understanding Traffic Patterns at the Network Layer About This Guide Chapter Overview Audience ConventionsConvention Boldface font Obtaining Documentation and Submitting a Service Request Xiv Introducing NAM Traffic Analyzer A P T E R Dashboards Logical Site New Application Classification Architecture Standards-Based NBI NetFlow v9 Data Export Historical Analysis Snmp v3 Support -- NAM to Router/Switch Support Overview of the NAM PlatformsWS-SVC-NAM-1-250S WS-SVC-NAM-2-250S Cisco Branch Routers Logging Navigating the User InterfaceCommon Navigation and Control Elements Menu Bar Detailed Views Context Menus Quick Capture Chart View / Grid View Interactive Report Zoom/Pan Charts Mouse-Over for Details Bytes / Packets Sort GridStatistics Understanding How the NAM Works Context-Sensitive Online Help Configuration/guide/nde.html Configuration/guide/span.htmlPorts VLANs Understanding How the NAM Uses Span Understanding How the NAM Uses VACLsModule Cisco IOS Software Guide/span.html Understanding How the NAM Uses NDE Guide/vacl.html Understanding How the NAM Uses Waas Configuration Overview Action Description GUI Location User Guide Location Administration System Setup Data ExportSetup Network Sites Setup Alarms Actions Configuring and Viewing Data Administration UsersCapture Packet Capture/Decode Cisco Waas NAM Virtual Service Blade Default Functions Traffic Analysis Application Response Time Metrics Voice Signaling/RTP Stream MonitoringAnalyze Media Voice Call Statistics Traffic Traffic Usage StatisticsAbout Span Sessions SPAN, Data Sources, Hardware Deduplication, Switch CLI Method Usage NotesNAM Traffic Analyzer the NAM GUI Supervisor portCopyTable Snmp Column Description Creating a Span Session State Description Field Description Editing a Span Session Choose Setup Traffic Span SessionsDialog Box Deleting a Span Session Data SourcesSPAN, ERSPAN, VACL, NetFlow, WAAS, Router or switch or WAE device Or DisabledFields are explained in -7, NAM Data Sources Data Port if it is a local physical port, or the IP address Enabling Auto-Creation of Erspan Data Sources Using the CLI Click Setup Traffic NAM Data Sources Disabling Auto-Creation of Erspan Data Sources Using the CLI Creating Erspan Data Sources Using the Web GUI Creating Erspan Data Sources Using the CLI Enter the device ID from Step Deleting Erspan Data Sources Using the Web GUIEnter the name you would like for the data source required Use the no data-sourcecommand to delete the data source Deleting Erspan Data Sources Using the CLIClick the Delete button along the bottom of the window Configuring Erspan on Devices Use the no device command to delete the deviceSample Configuration of Erspan Source Sample Configuration of Erspan Destination Configuring Vacl on a WAN Interface Sample Configuration Configuring Vacl on a LAN Vlan NetFlow Understanding NetFlow Interfaces Understanding NetFlow Flow Records Managing NetFlow Data Sources Configuring NetFlow on DevicesOutput Interface Are Flows Reported? For Devices Running Cisco IOS For NAMs Located in a Device Slot Enabling Auto-Creation of NetFlow Data Sources Using the CLI Creating NetFlow Data Sources Using the Web GUI Snmp Credentials Creating NetFlow Data Sources Using the CLI Security Level Deleting NetFlow Data Sources Using the Web GUI Deleting NetFlow Data Sources Using the CLI Testing NetFlow Devices Contact information for the device Understanding WaasSnmp read test result. For the local device only Setting Description Configure a Client data sourcePoint, configure a Client WAN data source Configure a Server WAN data source Monitoring Client Data Sources Monitoring WAN Data SourcesMonitoring Server Data Sources Server data source Deployment Scenarios Managing Waas DevicesDeployment Scenario Choose Setup Traffic NAM Data Sources Adding Data Sources for New Waas Device Editing Waas Data Sources Deleting a Waas Data Source Hardware Deduplication Choose Setup Traffic Hardware DeduplicationAuto Create of New Waas Devices Alarm Actions AlarmsAlarm Actions, Thresholds, User Scenario, Alarm Action Configuration Deleting Alarm Actions Editing Alarm ActionsChoose Setup Alarms Actions Thresholds Name of the thresholdApplication associated with this threshold Site associated with this threshold Setting Host Thresholds Alarm Summary dashboard Monitor Overview Alarm SummaryChoose Setup Alarms Thresholds Field Setting Conversation Thresholds Setting Application Thresholds Dashboard Monitor Overview Alarm Summary , where you Setting Response Time Thresholds Setting Dscp Thresholds Give the Dscp Alarm Threshold a nameDashboard Monitor Overview Alarm Summary, where you Chose a Dscp value from the list Setting RTP Stream Thresholds Give the RTP Streams Alarm Threshold a nameHigh, Low, or High and Low alarms Alarm actions Setting Voice Signaling Thresholds Setting NDE Interface Thresholds Dashboard Monitor Overview Alarm Summary , where you canGive the NDE Interface Alarm Threshold a name Choose a data source from the list Editing an Alarm Threshold Deleting a NAM Threshold Data Export User ScenarioNetFlow NetFlow, Scheduled Exports, Custom Export, Choose Setup Data Export NetFlow Viewing Configured NetFlow ExportsNetFlow Exports screen appears shown in Figure Configuring NetFlow Data Export Description of the NetFlow ExportPort number of the device to be exported to Valid characters 1-9. Length Min 1, Max Record types supported by NAM for NetFlow are ApplicationHost ART Client Server Application Editing NetFlow Data Export Scheduled ExportsClick Editing a Scheduled Export Choose Setup Data Export Scheduled ExportsDeleting a Scheduled Export Custom Export Managed DeviceDevice Information Choose Setup Managed Device Device Information Total time the switch has been runningName of the network administrator for the router Name of the Snmp read-write community string configured on Nbar Protocol Discovery Network SitesField / Operation Description Sites, NDE Interface Capacity, Dscp Groups, Specifying a Site Using WAE devices Waas Data Sources Specifying a Site Using SubnetsDefinition Rules Viewing Defined Sites Specifying a Site Using Multiple RulesResolving Ambiguity Overlapping Site Definitions Shows if the site is Enabled or Disabled Defining a SiteName of the site Description of what the site includes See -7for an example Unique text string for naming a siteOptional text string for describing site Subnet Detection Subnet Detection Editing a SiteEnter an IPv4 or IPv6 address Dscp Groups NDE Interface CapacityCreating an NDE Interface Choose Setup Network Dscp Groups Creating a Dscp GroupField Description Usage Notes Through Dscp AF/EF/CS Format Bit Field Format Editing a Dscp Group ClassificationDeleting a Dscp Group Applications 8shows an example of what the screen may look like Choose Setup Classification Applications Creating a New Application That list, highlight it and click the left arrow Editing an ApplicationRepeat through as many times as desired Choose Setup Classification Application Groups Application GroupsDeleting a Protocol Creating an Application Group URL-based Applications Editing an Application GroupDeleting an Application Group To edit an application group Choose Setup Classification URL-based Applications Example Editing a URL-Based Application Deleting a URL-based Application Choose Setup Classification Encapsulations MonitoringEncapsulations Aggregation Intervals, Response Time, Voice, RTP Filter, Aggregation Intervals Choose Setup Monitoring Aggregation IntervalsURL, Waas Monitored Servers, Choose Setup Monitoring Response Time Response TimeShort-Term Long-Term Normal Minimum Choose Setup Monitoring Voice Monitor Setup WindowVoice Field Appliance Choose Setup Monitoring RTP Filter RTP Filter10,000 500 1,750 000 1,000 250 Enabling a URL Collection Changing a URL Collection Enabling a URL Collection Choose Setup Monitoring URLDisabling a URL Collection Changing a URL Collection Element Description Usage NotesTo change a URL collection URL page -10displays Choose Setup Monitoring URL Collection Waas Monitored ServersDisabling a URL Collection Adding a Waas Monitored Server Deleting a Waas Monitored Server Choose Setup Monitoring Waas ServersTo delete a Waas monitored server data source Monitor Navigation,Analyze Navigation Interactive Report Saving Filter Parameters Saving Filter Information Traffic Summary Response Time Summary Alarm Summary Site Summary Top N Sites by Alarm Count Top N Hosts by Site and Alarm CountTop N Applications by Alarm Count Top N Applications by Site and Alarm Count Analyzing Traffic Application Hosts Detail Host Applications Detail NDE Interface Traffic Analysis Application group set of applications that can beMonitored as a whole Traffic rate number of bytes per second Dscp Detail Viewing Interface DetailsDscp value Application Groups Detail Applicable site or Unassigned if no site URL Hits Viewing Collected URLsFiltering a URL Collection List Viewing Collected URLs Filtering a URL Collection List Network Conversation Host ConversationsTop Application Traffic Top Application Traffic Application Traffic By Host WAN OptimizationTop Talkers Detail Application Performance Analysis Conversation Multi-Segments Response Time NAM Application Response Time Measurements 7lists and describes the ART metrics measured by NAM Metric Description Metric Description Network Response Time Application Response TimeNetwork Server Response Time Client Response TimeClient-Server Response Time Server Application Responses Server Application Transactions Detailed Views Server Application Transactions Server Network Responses Client-Server Application Responses Client-Server Application Transactions Server-response packet, excluding retransmission time Client-Server Network ResponsesPacket as observed at NAM probing point Interface, Interfaces Stats Table InterfaceHealth, NBAR, Health Switch HealthInterface Statistics Over Time Chassis Health Chassis InformationCPU usage Backplane Utilization Crossbar Switching Fabric Ternary Content Addressable Memory Information Router Health Router Health Router Information Information on how to contact this person Current state of the power supply being instrumentedMedia Time in hundredths of a second since the network management RTP Streams PurposeRTP Stream Information RTP Stream Stats Summary Monitoring RTP Streams Voice Call StatisticsRTP Stream Stats Details Called number as it appears in the signaling protocol Calling number as it appears in the signaling protocolCalls Table From inspecting the call signaling protocol Inspecting call signaling protocolTime when the call was detected to start Time when the call was detected to end RTP Conversation Field Purpose Synchronization source number as it appear in the RTP HeaderNAM calculated score that takes into account Duration of the stream OL-22617-01 Capturing and Decoding Packet Data Quick Capture Sessions Viewing Capture Sessions Name of the capture sessionMany times as necessary Size of the session Operation Description Configuring Capture SessionsChoose Capture Packet/Capture Decode Sessions Configure Capture Session Window Name of the capture Enter a capture name Maximum Capture Session Sizes for NAM Platforms Administration System Capture Data StorageMaximum Session NAM Platform Size Software Filters Maximum SessionNAM Platform Size 300 MB Choose Capture Packet Capture/Decode Sessions Creating a Software FilterSoftware Filter Dialog -4 displays IPv4 address in dotted-quad format n.n.n.n, where n is 0 to Default if blank isFor MAC address, enter hh hh hh hh hh hh, where hh is a Hexadecimal number from 0 to 9 or a to f. The default is Choose GTP.IPv6 for IPV6 address for tunneled packet over Editing a Software Capture Filter To edit software capture filters Configuring a Hardware Filter To cancel the changes, click CancelHardware Assisted Filters Vlan and IP IP and TCP/UDP IP and Payload Data Vlan and IP List is also shown in Figure IP and TCP/UDP IP and Payload Data Files Payload Data Display the packets in a file Delete files Error Scan Analyzing Capture FilesDisplays a graphic image of network traffic KB/second Displays packets and bytes transferred for each protocol Downloading Capture Files Choose Capture Packet Capture/Decode Files Deleting a Capture File Deleting Multiple Files Viewing Packet Decode Information Stop packet loadingLoad and decode the previous block of packets from the NAM Load and decode the next block of packets from the NAM Choose a Filter Mode Browsing Packets in the Packet DecoderFiltering Packets Displayed in the Packet Decoder Choose an Address Filter Viewing Detailed Protocol Decode Information Define a Protocol Filter Using Alarm-Triggered Captures Custom Display FiltersCreating Custom Display Filters To create custom display filters Custom Decode Filter Dialog Box Tips for Creating Custom Decode Filter Expressions See Tips for Creating Custom Decode Filter ExpressionsOperator Meaning Format Editing Custom Display Filters Field Filter By FormatExamples of Custom Decode Filter Expressions Choose Capture Packet Capture/Decode Display Filters Deleting Custom Display Filters To delete custom display filters OL-22617-01 User and System Administration System Administration Resources Choose Administration System Network ParametersNetwork Parameters Snmp Agent Choose Administration System Snmp Agent Working with NAM Community StringsCreating NAM Community Strings Snmp Agent Dialog Box displays Testing the Router Community Strings System TimeDeleting NAM Community Strings To delete the NAM community strings Synchronizing the NAM System Time with the Switch or Router Choose Administration System System TimeSynchronizing the NAM System Time Locally Clock set hhmmss mm/dd/yyyy Configuring the NAM System Time with an NTP Server Mail SettingChoose Administration System E-Mail Setting To enable Web Data Publishing Choose Administration System Web Data PublicationWeb Data Publication Capture Data Storage Configuring the NFS Storage Location on the NAM Configuring the NFS ServerCreating NFS Storage Locations Editing NFS Storage Locations ISCSI target name configured on the remote iSCSI server Creating iSCSI Storage LocationsEditing iSCSI Storage Locations Name of the remote storage entry Syslog Setting Snmp Trap SettingChoose Administration System Syslog Setting Choose Administration System Snmp Trap Setting Editing a NAM Trap Destination PreferencesDeleting a NAM Trap Destination Diagnostics System AlertsAudit Trail System Alerts, Audit Trail, Tech Support, Choose Administration Diagnostics Audit Trail Choose Administration Diagnostics Tech SupportTech Support Downloading Core Files User Administration Recovering PasswordsPrivilege Access Level Local Database Creating a New User Choose Administration Users Local DatabaseTo create a new user Editing a User Choose the Administration Users Local DatabaseDeleting a User Establishing TACACS+ Authentication and Authorization Field Usage Notes Configuring a Cisco ACS TACACS+ Server Click Network Configuration Click Add EntryFor Windows NT and 2000 Systems Click Submit/Restart Configuring a Generic TACACS+ Server Adding a NAM User or User Group Current User Sessions Parameter Enter NAM Traffic Analyzer 5.0 Usage Scenarios Deployment Deploying NAMs in the BranchDeploying NAMs for Voice/Video applications Deploying NAMs for WAN Optimization Creating Custom Applications Autodiscovery Capabilities of NAMIntegrating NAM with Third Party Reporting Tools Integrating NAM with LMS Understanding Traffic Patterns at the Network LayerSee Dscp Groups, See Application Response Time, See Thresholds, Troubleshooting Using NAM for Problem Isolation Using NAM for SmartGrid Visibility Troubleshooting General NAM Issues Error Messages Does the session from the switch/router work?Packet Drops NAM Not Responding Waas Troubleshooting NAM Behavior OL-19530-02 Supported MIBs Module Object Identifier OID and Description Source Mib-21.rmon16.tokenRing10.ringStationConfig RFC Objects10 Power, Temperature and Fan StatusMib-21.rmon16.tokenRing10.ringStation RFC Mib-21.rmon16.tokenRing10.ringStation RFC OrderTable3 Cisco9.workgroup5.ciscoStackMIB1.ciscoStatck CiscoMgmt9.ciscoCat6kCrossbarMIB217.ciscoCat6kXbarMIBObjects1 Crossbar statistics OL-22617-01 Capture settings, configuring Downloading to a fileCustom display filters Creating Configuring as datasource IN-2 Alarm thresholds Ipesp IPIP4 Creating Deleting Editing Spanning, directing traffic for IN-4 Authentication and authorization, establishing Server, configuring to support NAM Voice data Collecting Viewing Voice signaling thresholds See Virtual Switch Software Waas data sources