Voice Messages Troubleshooting Chart | NCR 7870 specs

Chapter 8: Troubleshooting

8-5

Voice Messages Troubleshooting Chart

Problem	Possible Cause	Corrective Action
No Voice	Firmware does not have	Check firmware on the Digital Board.
Messages	voice capability.	• Power unit OFF and then ON.
		• Power unit OFF and then ON.
		• Scan the Diagnostic Mode tag.
		• Scan Hex 4 and Hex A tags.
		Firmware version should appear in
		display. Version must be 497-0301951 or
		higher to have Voice Messaging feature.

	Voice Messages option	Toggle Voice Messages Option.
	turned off.	• Power unit OFF and then ON.
		• Power unit OFF and then ON.
		• Scan Programming Mode tag.
		• Scan Hex 3, Hex 2, and Hex D tags.
		This will turn option on if it were off.

Image 198

NCR 7870 manual Voice Messages Troubleshooting Chart, Scan the Diagnostic Mode tag, Scan Programming Mode tag

Contents

Users Guide Page Table of Contents Site Preparation Users Guide Installation Calibration Operation Programming Users Guide Viii Users Guide Troubleshooting Appendix a Programming Worksheets Revision Record Canadian Department of Communications Radio Frequency Interference StatementsFederal Communications Commission FCC Voluntary Control Council For Interference Vcci Mark Applicability Scale Regulatory Declaration of Conformity This Directive is not applicable to NCR 7870-1000 or NCR Scale Identification Label NCR Corporation Laser Safety Laser Safety Label Country Language Specific IEC Class 1 Laser Labels Laser Power Laser Module Label Microwatts Milliwatts Introduction About the NCR 7870 Scanner/Scale Models Common Features Reading the Product Number 7870-3000-9090 7870-1000-90907870-2000-9090 7870-4000-9090 General Features and Functions Bar Code Recognition Bi-Optic Scanning Decode FeaturesMode 1 Inquiry Mode Pacesetter Plus Displays Mode 2 Real-Time ModeMode 3 Operations Mode NCR 7825 Remote Display Integrated Display Laser Scanner Power SupplyInterface Types No Display Programming Sizes section in Site Preparation Scale Certifications Scanner Power Requirements Soft Power DownScan Zone Top Plates and Scan Windows Top PlatesSlot Scanner Window Side Scanner Window Reset / Scale Zero Scale Features and FunctionsScale Functions and Features Load Cell Kits Kit Name Kit Type Available for Kit Name Kit Type Available for Kit Name Kit Type Available for Chapter Kit Name Kit Type Available for Kit Name Kit Type Available for Features, Functions, and Kits Site Preparation Getting Started Site Preparation About Site Preparation Site Preparation Customer Responsibilities Environmental Requirements Operating RangeExtreme Operating Range Storage Range Transit Range Power Applications Checkstand Power and Wiring ConsiderationsPower Considerations Power Transients Protection Wiring Considerations Canadian, and Japanese Checkstand Wiring European Checkstand Wiring 220Vac Store International Checkstand Wiring Wiring Instructions Running Feeder Lines from Main Service PanelCircuit a Circuit B Circuit C Checkstand Considerations Ventilation Requirements Service Clearance Display Clearance Item Diverter Checkstand Hole Checkstand Hole Models 1000 NCR 7870-1000 Scanner Checkstand Hole Models 3000, 4000 NCR 7870 3000 Scanner Cable Hole Diameters DC Power Cable Power Supply toCable Lengths and Hole Sizes Minimum Hole Diameter 1.52 cm 0.60 Minimum Hole Diameter 3.18 cm 1.25 AC Power Cords Outlet to Power SupplyRemote Display Cables Minimum Hole Diameter 1.90 cm 0.75 Interface Cables NCR Host Terminals Host Interface Cable Corporate Part Length Terminal Number Interface Cables NCR Host Terminals Interface Cables Casio Host Terminals Interface Cables Data Checker Host Terminals Interface Cables Epson Host TerminalsInterface Cables Gilbarco Host Terminals Interface Cables IBM Host Terminals Interface Cables ICL Host Terminals Interface Cables Microbilt Host Terminals Interface Cables NEC Host Terminals Interface Cables Sasi Host Terminals NCR 7870 2000 Dimensions NCR 7870 DimensionsNCR 7870 1000 Dimensions NCR 7870-1000 & 2000 Models NCR 7870 3000 Dimensions NCR 7870-3000 Model NCR 7870 4000 & 4500 Dimensions NCR 7870-4000 & 4500 Models Reporting a Damaged Unit What’s in the Box Cable Verification Checkstand Verification Installing Unit in Checkstand Install CablesInstructions Single Cable Set-Up Dual Cable Set-Up Datachecker or RS-232 Cable Set-Up Tower Subplate Assembly Cover/Lift Strap NCR 7870-1000 and 3000 Scanners If the NCR 7870 Does Not Pass Level O DiagnosticsDetermining if the Unit is Operational NCR 7875-2000, 4000, and 4500 Scanner/Scales Checkout Reading Operation Determining Communications Protocol Scale Address for IBM Installation Calibration General Calibration Tools Calibration ProcedureExercising the Scale Instructions Accessing the Calibration Switch Remove screw securing Lift Strap to unit 11040 Connecting the Field Service Calibration Display Go to Performing the Calibration Performing the Calibration Display Add Weight Remove Weight Verifying Calibration Procedure 1 Increasing Load Test Select the appropriate weight feature from the table below Procedure 2 Over-Capacity Test Procedure 3 Decreasing Load Test Procedure 4 Shift Test Securing the Calibration Switch Prior Steps Calibration Calibration Operation About Using the Operator Controls Status IndicatorsScan Windows Audible Tone Reset / Scale Zero ButtonMotion Detector Voice Messages About Using the Scanner Proper Label Orientation Active Scan Zone Multiple Reads Bar Code Quality Scanner Only Models Power UpOperating Instructions Scanner/Scale Models Scanning Procedure Not-On-File Error Weighing Procedure Changing the Good Read Tone Routine Maintenance Operation Programming Programming Writing the Program How to Program the NCRCreating the Program Entering the Program Scan the Save and Reset Tag Save the Program Programming Mode NormalNormalOperatingOperatingModeMode Programming Tags Abort Hex 0 Hex F DefaultEnd Function Programming Mode Save and Reset Scan the Programming Mode tag Program Entry ExampleEnter All Parameters Enter Specific Parameters Base Programming State Ar C odes Code Programming Tips Communications Protocol DefaultsProgram Parameter Descriptions Specific Program Parameters Ocia NCR Long Hex Ocia Non NCR Dual Cable HexIBM 468x/9x Port 4A Slot Scanner Hex 3 tag Ocia Single Cable Hex 6 tag IBM 468x/9x Port 4B Hhbcr Hex 4 tagRS-232 Hex 5 tag Ocia NCR Dual Cable Hex 7 tag Casio 4-Bit, Parallel, Dual Cable Hex a tag IBM 1520 BRC, IBM 468x/9x Port 4B Hex B tagTEC, 4-Bit, Parallel, Dual Cable Hex C tag Programming Example Communications Protocol Hex Tag SummaryYour Program Not On File Tone Volume Good Read ToneTone Frequency Hertz Tone Length Milliseconds Tone VolumeProgram Example Tone On/Off Timers Lockout Timer MillisecondsRestart Lockout Timer Active Time Minutes Bar Codes Version D Periodic Codes Extend UPC-A to EAN-13Extend UPC-E to UPC-A Periodic Code Extension 0 0 1 2 Send Data Code Minimum Characters Allowed Transmit Check Digit Full AsciiCheck Digit Present Allow 1- or 2-Character Tags Ascii Interleaved 2 Bar Code Length Value 1 4 1 0 Minimum Data Characters Allowed UCC Bar Codes Minimum Data Characters Allowed UCC Label Identifiers Identifier Type Common Byte 1 and Common Byte Bar Code Type Common ByteUnique Identifier Version Number UPC-D Only Label Identifier RS-232 Parameters Baud RateParity Stop Bits and Character Length Handshake RS-232 Parameters Baud Rate Parity BCC Options Interface Control Check Digit RS-232 Parameters BCC Interface Options Control Check Digit RS-232 Prefix Byte Prefix ByteAscii Code RS-232 Prefix Byte RS-232 Terminator Byte Terminator Byte RS-232 Terminator Byte Normal or Eavesdrop Mode Message DelayRS-232 Communications Options Scanner or Scanner/Scale Format Beep at Scale Weight Transmission RS-232 Scale Parameters Model NumberIBM Address 995 kg / 13.995 kg Second Weight Display Timer Miscellaneous Parameters Ocia Price Display Ocia Blank Display In Price ModeIBM Tone Control Good Read Tone IBM Rexmit Control Enable/Disable Voice Messages IBM Tag Data Format 11822 Mode 1 Inquiry Pacesetter Plus Information Mode 2 Real Time 1136 Codes Description Mode 3 Normal OCH, xyH, xzH 43H, 3yH, 3zH OCH, 0yH, 0zH Decoding was difficult. May be due to Host Access to Tallies Examples of Host Access to TalliesExample An IBM host terminal request for tally C1 0DH C1H Host Reset of Tallies C5H C0H Delay Weight Data to IBM Host Terminal Special Programming Single Label Restriction EAN/JAN/UPC Multi-Symbol Scanning ParametersLabel Construction Transmitting Label Data Hex a tag and the Save and Reset tag Programming Early Beep Disable Good Read Tone Presets Preset Good Weigh Tone When Transmitting Data Hex a Hex B Terminal Coupon Interface ParametersHex Hex C Hex D Coupon Select 2 Parameter Disable Enable Ascii Code Chart 1A SUB 1B ESC 1C FS 1D GS 1E RS 1F US Programming Troubleshooting Fault Identification Scanner Troubleshooting Chart Scale Troubleshooting Chart Voice Messages Troubleshooting Chart Scan the Diagnostic Mode tagScan Programming Mode tag Troubleshooting Purpose FormatShortcuts Defaults Hex CharactersProgram Entry Good Read Tone TimersCommunications Protocol Bar Codes-1 Label Identifiers Bar Codes-3Bar Codes-4 RS-232 Parameters-1 RS-232 Communications Options RS-232 Prefix ByteRS-232 Terminator Byte Scale Parameters Worksheets Communications Protocol Good Read Tone Timers BAR Codes BAR Codes BAR Codes Code Label Identifiers RS-232 Parameters Appendix a Programming Worksheets A-15 RS-232 Prefix Byte RS-232 Terminator Byte RS-232 Communications Options Scale Parameters Miscellaneous Parameters Appendix a Programming Worksheets A-21 Appendix a Programming Worksheets Index Scanner/Scale Index-3 Slot Scan Window Index-5 Business Reply Mail BST0-2121-90 Nov Printed on recycled paper