Chapter 8: Troubleshooting

8-5

Voice Messages Troubleshooting Chart

Problem

Possible Cause

Corrective Action

No Voice

Firmware does not have

Check firmware on the Digital Board.

Messages

voice capability.

• Power unit OFF and then ON.

 

 

 

 

• Scan the Diagnostic Mode tag.

 

 

• Scan Hex 4 and Hex A tags.

 

 

Firmware version should appear in

 

 

display. Version must be 497-0301951 or

 

 

higher to have Voice Messaging feature.

 

 

 

 

Voice Messages option

Toggle Voice Messages Option.

 

turned off.

• Power unit OFF and then ON.

 

 

 

 

• Scan Programming Mode tag.

 

 

• Scan Hex 3, Hex 2, and Hex D tags.

 

 

This will turn option on if it were off.

 

 

 

Page 198
Image 198
NCR 7870 manual Voice Messages Troubleshooting Chart, Scan the Diagnostic Mode tag, Scan Programming Mode tag