Troubleshooting | NCR 7870 guide

8-6 Chapter 8: Troubleshooting

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NCR 7870 manual Troubleshooting

Contents

Users Guide Page Table of Contents Site Preparation Users Guide Calibration Installation Operation Programming Users Guide Viii Users Guide Appendix a Programming Worksheets Troubleshooting Revision Record Voluntary Control Council For Interference Vcci Radio Frequency Interference StatementsFederal Communications Commission FCC Canadian Department of Communications Scale Regulatory Mark Applicability This Directive is not applicable to NCR 7870-1000 or NCR Declaration of Conformity NCR Corporation Scale Identification Label Laser Safety Label Laser Safety Country Language Specific IEC Class 1 Laser Labels Laser Module Label Laser Power Milliwatts Microwatts Introduction Models About the NCR 7870 Scanner/Scale Reading the Product Number Common Features 7870-4000-9090 7870-1000-90907870-2000-9090 7870-3000-9090 Bar Code Recognition General Features and Functions Pacesetter Plus Decode FeaturesMode 1 Inquiry Mode Bi-Optic Scanning NCR 7825 Remote Display Mode 2 Real-Time ModeMode 3 Operations Mode Displays Integrated Display No Display Power SupplyInterface Types Laser Scanner Sizes section in Site Preparation Programming Scale Certifications Soft Power Down Scanner Power RequirementsScan Zone Top Plates Top Plates and Scan WindowsSlot Scanner Window Side Scanner Window Load Cell Scale Features and FunctionsScale Functions and Features Reset / Scale Zero Kit Name Kit Type Available for Kits Kit Name Kit Type Available for Kit Name Kit Type Available for Chapter Kit Name Kit Type Available for Kit Name Kit Type Available for Features, Functions, and Kits Site Preparation Getting Started Site Preparation About Site Preparation Site Preparation Customer Responsibilities Operating Range Environmental RequirementsExtreme Operating Range Transit Range Storage Range Power Transients Protection Checkstand Power and Wiring ConsiderationsPower Considerations Power Applications Canadian, and Japanese Checkstand Wiring Wiring Considerations 220Vac Store European Checkstand Wiring International Checkstand Wiring Running Feeder Lines from Main Service Panel Wiring InstructionsCircuit a Circuit C Circuit B Ventilation Requirements Checkstand Considerations Service Clearance Item Diverter Display Clearance Checkstand Hole NCR 7870-1000 Scanner Checkstand Hole Models 1000 NCR 7870 3000 Scanner Checkstand Hole Models 3000, 4000 Minimum Hole Diameter 1.52 cm 0.60 DC Power Cable Power Supply toCable Lengths and Hole Sizes Cable Hole Diameters Minimum Hole Diameter 1.90 cm 0.75 AC Power Cords Outlet to Power SupplyRemote Display Cables Minimum Hole Diameter 3.18 cm 1.25 Host Interface Cable Corporate Part Length Terminal Number Interface Cables NCR Host Terminals Interface Cables NCR Host Terminals Interface Cables Casio Host Terminals Interface Cables Epson Host Terminals Interface Cables Data Checker Host TerminalsInterface Cables Gilbarco Host Terminals Interface Cables ICL Host Terminals Interface Cables IBM Host Terminals Interface Cables NEC Host Terminals Interface Cables Microbilt Host Terminals Interface Cables Sasi Host Terminals NCR 7870-1000 & 2000 Models NCR 7870 DimensionsNCR 7870 1000 Dimensions NCR 7870 2000 Dimensions NCR 7870-3000 Model NCR 7870 3000 Dimensions NCR 7870-4000 & 4500 Models NCR 7870 4000 & 4500 Dimensions What’s in the Box Reporting a Damaged Unit Checkstand Verification Cable Verification Install Cables Installing Unit in CheckstandInstructions Single Cable Set-Up Dual Cable Set-Up Datachecker or RS-232 Cable Set-Up Tower Subplate Assembly Cover/Lift Strap NCR 7875-2000, 4000, and 4500 Scanner/Scales If the NCR 7870 Does Not Pass Level O DiagnosticsDetermining if the Unit is Operational NCR 7870-1000 and 3000 Scanners Checkout Reading Operation Determining Communications Protocol Scale Address for IBM Installation General Calibration Calibration Instructions Calibration ProcedureExercising the Scale Tools Accessing the Calibration Switch Remove screw securing Lift Strap to unit 11040 Connecting the Field Service Calibration Display Go to Performing the Calibration Performing the Calibration Display Add Weight Remove Weight Verifying Calibration Select the appropriate weight feature from the table below Procedure 1 Increasing Load Test Procedure 2 Over-Capacity Test Procedure 3 Decreasing Load Test Procedure 4 Shift Test Prior Steps Securing the Calibration Switch Calibration Calibration Operation Status Indicators About Using the Operator ControlsScan Windows Voice Messages Reset / Scale Zero ButtonMotion Detector Audible Tone Proper Label Orientation About Using the Scanner Multiple Reads Active Scan Zone Bar Code Quality Scanner/Scale Models Power UpOperating Instructions Scanner Only Models Not-On-File Error Scanning Procedure Weighing Procedure Changing the Good Read Tone Routine Maintenance Operation Programming Programming Entering the Program How to Program the NCRCreating the Program Writing the Program Save the Program Scan the Save and Reset Tag NormalNormalOperatingOperatingModeMode Programming Mode Abort Programming Tags Function DefaultEnd Hex 0 Hex F Save and Reset Programming Mode Program Entry Example Scan the Programming Mode tagEnter All Parameters Base Programming State Enter Specific Parameters Ar C odes Code Programming Tips Specific Program Parameters DefaultsProgram Parameter Descriptions Communications Protocol Ocia Non NCR Dual Cable Hex Ocia NCR Long HexIBM 468x/9x Port 4A Slot Scanner Hex 3 tag Ocia NCR Dual Cable Hex 7 tag IBM 468x/9x Port 4B Hhbcr Hex 4 tagRS-232 Hex 5 tag Ocia Single Cable Hex 6 tag IBM 1520 BRC, IBM 468x/9x Port 4B Hex B tag Casio 4-Bit, Parallel, Dual Cable Hex a tagTEC, 4-Bit, Parallel, Dual Cable Hex C tag Communications Protocol Hex Tag Summary Programming ExampleYour Program Good Read Tone Not On File Tone VolumeTone Frequency Hertz Tone On/Off Tone VolumeProgram Example Tone Length Milliseconds Lockout Timer Milliseconds TimersRestart Lockout Timer Active Time Minutes Version D Bar Codes Periodic Code Extension Extend UPC-A to EAN-13Extend UPC-E to UPC-A Periodic Codes Send Data 0 0 1 2 Minimum Characters Allowed Code Allow 1- or 2-Character Tags Full AsciiCheck Digit Present Transmit Check Digit Ascii Interleaved 2 Value 1 Bar Code Length 4 1 0 UCC Minimum Data Characters Allowed Bar Codes Minimum Data Characters Allowed UCC Label Identifiers Identifier Type Common Byte 1 and Common Byte Common Byte Bar Code TypeUnique Identifier Version Number UPC-D Only Label Identifier Baud Rate RS-232 ParametersParity Handshake Stop Bits and Character Length RS-232 Parameters Baud Rate Parity Interface Control BCC Options Check Digit RS-232 Parameters BCC Interface Options Control Check Digit Prefix Byte RS-232 Prefix ByteAscii Code RS-232 Prefix Byte Terminator Byte RS-232 Terminator Byte RS-232 Terminator Byte Message Delay Normal or Eavesdrop ModeRS-232 Communications Options Scanner or Scanner/Scale Format Beep at Scale Weight Transmission RS-232 Model Number Scale ParametersIBM Address 995 kg / 13.995 kg Miscellaneous Parameters Second Weight Display Timer IBM Rexmit Control Ocia Blank Display In Price ModeIBM Tone Control Good Read Tone Ocia Price Display IBM Tag Data Format Enable/Disable Voice Messages 11822 Pacesetter Plus Information Mode 1 Inquiry 1136 Mode 2 Real Time Codes Description OCH, xyH, xzH 43H, 3yH, 3zH OCH, 0yH, 0zH Mode 3 Normal Decoding was difficult. May be due to Examples of Host Access to Tallies Host Access to TalliesExample An IBM host terminal request for tally C1 0DH C1H C5H C0H Host Reset of Tallies Special Programming Delay Weight Data to IBM Host Terminal Transmitting Label Data EAN/JAN/UPC Multi-Symbol Scanning ParametersLabel Construction Single Label Restriction Hex a tag and the Save and Reset tag Programming Early Beep Disable Preset Good Read Tone Presets Good Weigh Tone When Transmitting Data Hex C Hex D Terminal Coupon Interface ParametersHex Hex a Hex B Coupon Select 2 Parameter Disable Enable 1A SUB 1B ESC 1C FS 1D GS 1E RS 1F US Ascii Code Chart Programming Fault Identification Troubleshooting Scanner Troubleshooting Chart Scale Troubleshooting Chart Scan the Diagnostic Mode tag Voice Messages Troubleshooting ChartScan Programming Mode tag Troubleshooting Format PurposeShortcuts Hex Characters DefaultsProgram Entry Bar Codes-1 TimersCommunications Protocol Good Read Tone RS-232 Parameters-1 Bar Codes-3Bar Codes-4 Label Identifiers Scale Parameters RS-232 Prefix ByteRS-232 Terminator Byte RS-232 Communications Options Communications Protocol Worksheets Good Read Tone Timers BAR Codes BAR Codes BAR Codes Code Label Identifiers RS-232 Parameters Appendix a Programming Worksheets A-15 RS-232 Prefix Byte RS-232 Terminator Byte RS-232 Communications Options Scale Parameters Miscellaneous Parameters Appendix a Programming Worksheets A-21 Appendix a Programming Worksheets Index Scanner/Scale Index-3 Slot Scan Window Index-5 Business Reply Mail BST0-2121-90 Nov Printed on recycled paper