Manuals / NCR / Computer Equipment / Scanner

NCR 7870 manual Troubleshooting

Models: 7870

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8-6 Chapter 8: Troubleshooting

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NCR 7870 manual Troubleshooting

Contents

Users Guide Page Table of Contents Site Preparation Users Guide Calibration InstallationOperation Programming Users Guide Viii Users Guide Appendix a Programming Worksheets TroubleshootingRevision Record Voluntary Control Council For Interference Vcci Radio Frequency Interference StatementsFederal Communications Commission FCC Canadian Department of CommunicationsScale Regulatory Mark ApplicabilityThis Directive is not applicable to NCR 7870-1000 or NCR Declaration of ConformityNCR Corporation Scale Identification LabelLaser Safety Label Laser SafetyCountry Language Specific IEC Class 1 Laser Labels Laser Module Label Laser PowerMilliwatts MicrowattsIntroduction Models About the NCR 7870 Scanner/ScaleReading the Product Number Common Features7870-4000-9090 7870-1000-90907870-2000-9090 7870-3000-9090Bar Code Recognition General Features and FunctionsPacesetter Plus Decode FeaturesMode 1 Inquiry Mode Bi-Optic ScanningNCR 7825 Remote Display Mode 2 Real-Time ModeMode 3 Operations Mode DisplaysIntegrated Display No Display Power SupplyInterface Types Laser ScannerSizes section in Site Preparation ProgrammingScale Certifications Soft Power Down Scanner Power RequirementsScan Zone Top Plates Top Plates and Scan WindowsSlot Scanner Window Side Scanner Window Load Cell Scale Features and FunctionsScale Functions and Features Reset / Scale ZeroKit Name Kit Type Available for KitsKit Name Kit Type Available for Kit Name Kit Type Available for Chapter Kit Name Kit Type Available for Kit Name Kit Type Available for Features, Functions, and Kits Site Preparation Getting Started Site Preparation About Site Preparation Site Preparation Customer Responsibilities Operating Range Environmental RequirementsExtreme Operating Range Transit Range Storage RangePower Transients Protection Checkstand Power and Wiring ConsiderationsPower Considerations Power ApplicationsCanadian, and Japanese Checkstand Wiring Wiring Considerations220Vac Store European Checkstand WiringInternational Checkstand Wiring Running Feeder Lines from Main Service Panel Wiring InstructionsCircuit a Circuit C Circuit BVentilation Requirements Checkstand ConsiderationsService Clearance Item Diverter Display ClearanceCheckstand Hole NCR 7870-1000 Scanner Checkstand Hole Models 1000NCR 7870 3000 Scanner Checkstand Hole Models 3000, 4000Minimum Hole Diameter 1.52 cm 0.60 DC Power Cable Power Supply toCable Lengths and Hole Sizes Cable Hole DiametersMinimum Hole Diameter 1.90 cm 0.75 AC Power Cords Outlet to Power SupplyRemote Display Cables Minimum Hole Diameter 3.18 cm 1.25Host Interface Cable Corporate Part Length Terminal Number Interface Cables NCR Host TerminalsInterface Cables NCR Host Terminals Interface Cables Casio Host Terminals Interface Cables Epson Host Terminals Interface Cables Data Checker Host TerminalsInterface Cables Gilbarco Host Terminals Interface Cables ICL Host Terminals Interface Cables IBM Host TerminalsInterface Cables NEC Host Terminals Interface Cables Microbilt Host TerminalsInterface Cables Sasi Host Terminals NCR 7870-1000 & 2000 Models NCR 7870 DimensionsNCR 7870 1000 Dimensions NCR 7870 2000 DimensionsNCR 7870-3000 Model NCR 7870 3000 DimensionsNCR 7870-4000 & 4500 Models NCR 7870 4000 & 4500 DimensionsWhat’s in the Box Reporting a Damaged UnitCheckstand Verification Cable VerificationInstall Cables Installing Unit in CheckstandInstructions Single Cable Set-Up Dual Cable Set-Up Datachecker or RS-232 Cable Set-Up Tower Subplate Assembly Cover/Lift Strap NCR 7875-2000, 4000, and 4500 Scanner/Scales If the NCR 7870 Does Not Pass Level O DiagnosticsDetermining if the Unit is Operational NCR 7870-1000 and 3000 ScannersCheckout Reading Operation Determining Communications Protocol Scale Address for IBM Installation General CalibrationCalibration Instructions Calibration ProcedureExercising the Scale ToolsAccessing the Calibration Switch Remove screw securing Lift Strap to unit 11040 Connecting the Field Service Calibration Display Go to Performing the Calibration Performing the Calibration Display Add Weight Remove Weight Verifying Calibration Select the appropriate weight feature from the table below Procedure 1 Increasing Load TestProcedure 2 Over-Capacity Test Procedure 3 Decreasing Load Test Procedure 4 Shift Test Prior Steps Securing the Calibration SwitchCalibration Calibration Operation Status Indicators About Using the Operator ControlsScan Windows Voice Messages Reset / Scale Zero ButtonMotion Detector Audible ToneProper Label Orientation About Using the ScannerMultiple Reads Active Scan ZoneBar Code Quality Scanner/Scale Models Power UpOperating Instructions Scanner Only ModelsNot-On-File Error Scanning ProcedureWeighing Procedure Changing the Good Read Tone Routine Maintenance Operation Programming Programming Entering the Program How to Program the NCRCreating the Program Writing the ProgramSave the Program Scan the Save and Reset TagNormalNormalOperatingOperatingModeMode Programming ModeAbort Programming TagsFunction DefaultEnd Hex 0 Hex FSave and Reset Programming ModeProgram Entry Example Scan the Programming Mode tagEnter All Parameters Base Programming State Enter Specific ParametersAr C odes Code Programming Tips Specific Program Parameters DefaultsProgram Parameter Descriptions Communications ProtocolOcia Non NCR Dual Cable Hex Ocia NCR Long HexIBM 468x/9x Port 4A Slot Scanner Hex 3 tag Ocia NCR Dual Cable Hex 7 tag IBM 468x/9x Port 4B Hhbcr Hex 4 tagRS-232 Hex 5 tag Ocia Single Cable Hex 6 tagIBM 1520 BRC, IBM 468x/9x Port 4B Hex B tag Casio 4-Bit, Parallel, Dual Cable Hex a tagTEC, 4-Bit, Parallel, Dual Cable Hex C tag Communications Protocol Hex Tag Summary Programming ExampleYour Program Good Read Tone Not On File Tone VolumeTone Frequency Hertz Tone On/Off Tone VolumeProgram Example Tone Length MillisecondsLockout Timer Milliseconds TimersRestart Lockout Timer Active Time Minutes Version D Bar CodesPeriodic Code Extension Extend UPC-A to EAN-13Extend UPC-E to UPC-A Periodic CodesSend Data 0 0 1 2Minimum Characters Allowed CodeAllow 1- or 2-Character Tags Full AsciiCheck Digit Present Transmit Check DigitAscii Interleaved 2 Value 1 Bar Code Length4 1 0 UCC Minimum Data Characters AllowedBar Codes Minimum Data Characters Allowed UCC Label Identifiers Identifier Type Common Byte 1 and Common Byte Common Byte Bar Code TypeUnique Identifier Version Number UPC-D Only Label Identifier Baud Rate RS-232 ParametersParity Handshake Stop Bits and Character LengthRS-232 Parameters Baud Rate Parity Interface Control BCC OptionsCheck Digit RS-232 Parameters BCC Interface Options Control Check Digit Prefix Byte RS-232 Prefix ByteAscii Code RS-232 Prefix Byte Terminator Byte RS-232 Terminator ByteRS-232 Terminator Byte Message Delay Normal or Eavesdrop ModeRS-232 Communications Options Scanner or Scanner/Scale Format Beep at Scale Weight Transmission RS-232 Model Number Scale ParametersIBM Address 995 kg / 13.995 kg Miscellaneous Parameters Second Weight Display TimerIBM Rexmit Control Ocia Blank Display In Price ModeIBM Tone Control Good Read Tone Ocia Price DisplayIBM Tag Data Format Enable/Disable Voice Messages11822 Pacesetter Plus Information Mode 1 Inquiry1136 Mode 2 Real TimeCodes Description OCH, xyH, xzH 43H, 3yH, 3zH OCH, 0yH, 0zH Mode 3 NormalDecoding was difficult. May be due to Examples of Host Access to Tallies Host Access to TalliesExample An IBM host terminal request for tally C1 0DH C1H C5H C0H Host Reset of TalliesSpecial Programming Delay Weight Data to IBM Host TerminalTransmitting Label Data EAN/JAN/UPC Multi-Symbol Scanning ParametersLabel Construction Single Label RestrictionHex a tag and the Save and Reset tag Programming Early Beep Disable Preset Good Read Tone PresetsGood Weigh Tone When Transmitting Data Hex C Hex D Terminal Coupon Interface ParametersHex Hex a Hex BCoupon Select 2 Parameter Disable Enable 1A SUB 1B ESC 1C FS 1D GS 1E RS 1F US Ascii Code ChartProgramming Fault Identification TroubleshootingScanner Troubleshooting Chart Scale Troubleshooting Chart Scan the Diagnostic Mode tag Voice Messages Troubleshooting ChartScan Programming Mode tag Troubleshooting Format PurposeShortcuts Hex Characters DefaultsProgram Entry Bar Codes-1 TimersCommunications Protocol Good Read ToneRS-232 Parameters-1 Bar Codes-3Bar Codes-4 Label IdentifiersScale Parameters RS-232 Prefix ByteRS-232 Terminator Byte RS-232 Communications OptionsCommunications Protocol WorksheetsGood Read Tone Timers BAR Codes BAR Codes BAR Codes Code Label Identifiers RS-232 Parameters Appendix a Programming Worksheets A-15 RS-232 Prefix Byte RS-232 Terminator Byte RS-232 Communications Options Scale Parameters Miscellaneous Parameters Appendix a Programming Worksheets A-21 Appendix a Programming Worksheets Index Scanner/Scale Index-3 Slot Scan Window Index-5 Business Reply Mail BST0-2121-90 Nov Printed on recycled paper