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User Guide for the Cisco Network Analysis Module (NAM) Traffic Analyzer, 5.0
OL-22617-01
Chapter 5 User and System Administration
Diagnostics
• User ID
• Time stamp
• IP address (in case of remote web access)
• Activity description
To access the audit trail window:
Step 1 Choose Administration > Diagnostics > Audit Trail.
The Audit Trail Window displays.
The Audit Trail window provides a way to view the user access log and filter entries based on time, user,
(IP address) from or activity. The internal log files are rotated after reaching certain size limit.
Tech Support
The NAM syslog records NAM system alerts that contain event descriptions and date and time stamps,
indicating unexpected or potentially noteworthy conditions. This feature generates a potentially
extensive display of the results of various internal system troubleshooting commands and system logs.
This information is unlikely to be meaningful to the average user. It is intended to be used by the Cisco
TAC for debugging purposes. You are not expected to understand this information; instead, you should
save the information and attach it to an email message to the Cisco TAC.
Before you can view the Tech-Support page, you must enable the System Config user privilege on the
Administration > Users > Local Database page. For more information on editing user privileges, see
Editing a User, page 5-18.
Note You can also view this information from the NAM CLI. For information on using the NAM CLI, see
Cisco Network Analysis Module Command Reference, for NME-NAM devices, the Network Analysis
Module (NME-NAM) feature module.
To view tech support:
Step 1 Choose Administration > Diagnostics > Tech Support.
After a few minutes, extensive diagnostic information is generated and displayed in the Diagnostics Tech
Support Window.
Step 2 To save the information, either select File > Save As... from the browser menu, or scroll to the bottom,
click on NAM-logs.tar.bz2, and save it to your local PC.
Downloading Core Files
To download core files from the Tech-Support page, scroll down to the Core Files section and click on
the filename.