Cisco Systems CL-28826-01 Activity/Ticket Manager Window

4-10
User Guide for Cisco Security Manager 4.4
OL-28826-01
Chapter 4 Managing Activities
Working with Activities/Tickets
Activity/Ticket Manager Window
Activity management and ticket management are very similar processes. The primary difference
between activities and tickets is that tickets do not use an approval process. For a comparison of the
various modes of operation, see Comparing Workflow Modes, page1 -20.
•Activity Manager—Use the Activity Manager window to create and manage activities and to view
activity status and history. The upper pane lists the activities that have been created. Select an
activity to view its details and history in the lower pane.
•Ticket Manager—Use the Ticket Manager window to create and manage tickets and to view ticket
status and history. The upper pane lists the tickets that have been created. Select a ticket to view its
details and history in the lower pane.
Note The Activity Manager window is available only if you are operating in Workflow mode. The Ticket
Manager window is available only if you are operating in non-Workflow mode with Ticket Management
enabled. In non-Workflow mode without Ticket Management enabled, Security Manager automatically
and transparently manages activities. For information on selecting a mode, see Changing Workflow
Modes, page 1-26.
Table4-3 Tickets Tool Bar Buttons and Commands When Ticket Management Is Enabled in
Non-Workflow Mode
Button
Activities Menu
Command Description
New Ticket Creates a ticket.
Open Ticket Opens a ticket. You can open a ticket when it is in the Edit state.
Close Ticket Saves all changes made while the ticket was open and closes it.
You can close a ticket when it is in the Edit Open state.
View Changes Evaluates all changes made in the ticket and produces a Ticket
Change Report in PDF format in a separate window. For more
information, see Viewing Change Reports, page4-16
Validate Ticket Validates the integrity of changed policies within the current
ticket. By validating a ticket, you can check for configuration
errors that you might have introduced by your policy changes.
Submit Ticket Submits the ticket. Submitting the ticket saves the proposed
changes to the database. Devices associated with the ticket are
unlocked, meaning they can be included in policy definitions and
changes in other tickets. You can submit a ticket when it is in the
Edit or the Edit Open state.
Discard Ticket Discards the selected ticket. The ticket is discarded and later
purged from the system after it exceeds the age for keeping tickets
as set under Tools > Security Manager Administration > Ticket
Management. The ticket state is shown as discarded until the
ticket is actually purged from the system. For more information,
see Ticket Management Page, page 11-51.