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User Guide for Cisco Security Manager 4.4
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Chapter10 Managing the Security Manager Server
Generating Data for the Cisco Technical Assistance Center
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For previously completed jobs, by selecting the job in the Policy Discovery Status dialog box
and clicking the Generate Report button. See Policy Discovery Status Page, page 5-23.
Generating a Partial Database Backup for the Cisco Technical Assistance Center
Caution This topic explains how to create a partial database backup. Partial backups are incomplete and you
cannot use them as a replacement for full backups. Partial backups are strictly for use in troubleshooting
and you should generate one only if instructed to do so by Cisco Technical Assistance (TAC) personnel.
Partial database backups have the same characteristics as regular backups, but they contain a more
limited set of data. When creating a partial backup, you are asked whether you want to include data from
the Configuration Archive, and if you say yes, how many archive versions (per device) you want to
include (regular backups include the entire Configuration Archive). For a description of regular backups,
see Backing Up the Server Database, page 10-24.
Tip The partial backup will include or exclude the reporting database based on the settings in the
backup.properties file as described in Backing Up the Server Database, page 10-24.
While backing up and restoring data, both Common Services and Security Manager processes will be
shut down and restarted. Because Security Manager can take several minutes to fully restart, users might
be able to start their client before the restart is complete. If this happens, they might see the message
“error loading page” in device policy windows. Note that if you try to restore a partial backup, the system
will point out that it is a partial backup, and you will have to confirm that you want to restore a partial
backup.
To generate a partial backup, use the following command at a Windows command prompt on the Security
Manager server.
[path]perl [path]partial_backup.pl backup_directory [log_filename [email=email_address
[number_of_generations [compress]]]]
Syntax
[path]perl
[path]partial_backup.pl
The Perl script command. Include the path to the perl command and the
partial_backup.pl file if the path is not defined in the system path
variable. The typical path for both is C:\Progra~1\CSCOpx\bin\.
backup_directory The directory where you want to create the backup. For example,
C:\Backups.
log_filename (Optional.) The log file for messages generated during backup. Include
the path if you want it created somewhere other than the current
directory. For example, C:\BackupLogs.
If you do not specify a name, the log is
%NMSROOT%\log\dbbackup.log.