Cisco Systems CL-28826-01 Resolving Red X Marks in the Device Selector

9-8

User Guide for Cisco Security Manager 4.4

OL-28826-01

Chapter 9 Troubleshooting Device Communication and Deployment

Resolving Red X Marks in the Device Selector

•On the Device Properties General page, ensure that the hostname, domain name, and IP address are

correct. Keep in mind that the Hostname and Accounts and Credentials policies for the device define

the actual names and credentials that get configured on the device. However, the policies are not

used for device communication. If you make changes to the policies that affect the credentials you

are using for device communication, you must also manually update the device properties.

•Make sure DNS names can be resolved from the Security Manager server. You might need to fix the

DNS settings on the server.

•Check the credentials for the device in Security Manager and ensure that they are correct and that

there is a route between the server and device. Right-click the device, select Device Properties,

select the Credentials tab, and click the Test Connectivity button. If the connection fails, check

error messages to determine whether the problem is connectivity or credentials. Update the

credentials in the device properties if necessary.

When adding new devices the credentials are defined within the New Device wizard if your method

of adding the device requires credentials. Keep the following in mind:

–

The primary credentials are used for SSH and Telnet connections.

–

The HTTP/HTTPS credentials are used for HTTP and SSL connections unless you select Use

Primary Credentials, in which case the primary credentials are also used for these

connections.