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User Guide for Cisco Security Manager 4.4
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Chapter 9 Troubleshooting Device Communication and Deployment
Troubleshooting Deployment
Answer: If you see the following errors in debug mode:
*Feb 23 21:42:15.677: CNS exec decode: Unknown hostname cnsServer-lnx.cisco.com ... 474F6860:
72726F72 2D6D6573 73616765 3E584D4C error-message>XML 474F6870: 5F504152 53455F45
52524F52 3C2F6572 _PARSE_ERROR
Verify the following:
•The CNS commands use a fully-qualified host name (host name and domain name).
•The device contains the ip domain name command.
•The device contains the ip host command with the fully qualified hostname of the Configuration
Engine with its IP address.
Question: Why does the event mode router not appear on the Configuration Engine Discover Device
page or appear in green on the Configuration Engine web page?
Answer: Check the following:
•Make sure that the router and the Configuration Engine server can ping each other.
•Make sure that the event gateway on the Configuration Engine server is up and running by using one
of the following commands:
Status for plain text mode: /etc/init.d/EvtGateway
Status for SSL encrypted mode: /etc/init.d/EvtGatewayCrypto
•Clear the cns event command, then re-enter it without specifying a port number.