Installation Guide
16 October 2007
System Requirements
The following tables list the minimum system requirements for the WFM server
and clients.

System Environment

WFM has been verified in the following configurations:

Operating Environment

The WFM server requires the following operating system and hardware configuration.
Table 3. Verified configurations
ACD PBX
Unified CCX 5.0 Cisco Unified CallManager (Unified CM) 5.1, 6.1
Unified CCX 6.0 Unified CM 4.3
Table 4. WFM server minimum configuration
Operating System Hardware
Windows Server 2003
R2
• 3.4 GHz Dual Pentium 4
•2 GB RAM
• 146 GB hard disk space
• Cisco Media Convergence Server (MCS) or equivalent*
NOTE: Running WFM on a platform other than a Cisco MCS
or exact equivalent is not supported by Cisco.
* For the latest information on supported MCS equivalent platforms (including IBM and HP), go to
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure_list.html.