Cisco Systems none manual Workforce Management Sync Service, Tomcat Service

Installation Guide

Workforce Management Sync Service

The Workforce Management Sync Service connects to the Unified CCX node using the ACMI-based synchronization process. The Workforce Management Sync Service retrieves and processes configuration data, such as contact service queue (CSQ) configurations, team configurations, and agent configurations.

Tomcat Service

The Tomcat Service enables desktop clients to access WFM.

10 October 2007