Installation Guide
10 October 2007
Workforce Management Sync Service
The Workforce Management Sync Service connects to the Unified CCX node using the
ACMI-based synchronization process. The Workforce Management Sync Service
retrieves and processes configuration data, such as contact service queue (CSQ)
configurations, team configurations, and agent configurations.
Tomc at Ser vice
The Tomcat Service enables desktop clients to access WFM.