Installation Guide
Capturing CSQ Historical Call Data
To capture CSQ historical call data:
1.From the WFM server, choose Start > Programs > Cisco > WFO > WFM > OOC. The Odysoft ODBC Collector window appears (Figure 18).
Figure 18. Odysoft ODBC Collector
2. Choose Collector > Capture. The Capture Agent window appears (Figure 19).
Figure 19. Capture Agent - Historical CSQ data
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