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Install
Password
Configuration Data
Specifying WFM Database Access
Custom Setup
Workforce Management Services
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Contents
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Contents
Cisco Unified Workforce Optimization
Workforce Management Installation Guide
Contents
Installing and Configuring WFM
Capturing Historical Call Data
Removing WFM
Index
Contents
Overview
Introduction
Features of Workforce Management
Workforce Management Services
Workforce Management Sync Service
Tomcat Service
What’s New in This Version
WFM Documentation
Port Usage
Http//tomcat.apache.org/tomcat-5.5-doc/index.html
WFM Port Usage on Remote Devices
System Requirements
Overview
System Requirements
System Environment
Operating Environment
Application Where Installed/Description
Third Party Software Requirements
Version of Birt shipped with WFM meets
WFM desktops must have the following software applications
System Capacity
Configuration Data
Installation Guide October
Before You Install WFM
Installing Microsoft SQL Server
Creating a SQL Server Login for WFM
Configuring Firewall Port Exceptions
Port Usage
Installing and Configuring WFM
Verifying Prerequisites
Upgrading from WFM 8.0 to WFM
Installing WFM
Custom Setup
InstallShield Wizard Completed
Configuring WFM
Launching WFM Configuration Setup Manually
Specifying the WFM Server Address
Specifying WFM Database Access
WFM Database
Configuring WFM Administrator Access
WFM Administrator Password
Configuring Active Directory
Complete one of the following options
Specifying the Unified CCX Database
Unified CCX Unified CC
Specifying the CTI Server
CTI Server
Go to . Specifying the Unified CM Server on
Specifying the Unified CM Server
Click Add. The Enter IP Address dialog box appears Figure
Configuration Complete
Configuring NT Authentication for Unified CC
Creating WFM Users for the Unified CCX Database
Installation Guide
Configuring WFM Services to Run As the New User
Granting the New User Access to Unified CCX Database
Workforce Management login window
Verifying the Database Connection
Workforce Management
Configuring Regional Settings
ENU
Capturing Historical Call Data
Capturing CSQ Historical Call Data
Odysoft Odbc Collector
Capturing Agent Historical Call Data
Capture Agent Historical Agent data October
Verifying Historical Call Data Capture
Removing WFM
Removing WFM
Installation Guide October
Index
WFM
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