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Install Password Configuration Data Specifying WFM Database Access Custom Setup Workforce Management Services

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Contents

Cisco Unified Workforce Optimization Workforce Management Installation Guide Contents Removing WFM Installing and Configuring WFMCapturing Historical Call Data Index Contents Introduction Overview Features of Workforce Management Workforce Management Services Tomcat Service Workforce Management Sync Service What’s New in This Version WFM Documentation Http//tomcat.apache.org/tomcat-5.5-doc/index.html Port Usage WFM Port Usage on Remote Devices Overview System Requirements Operating Environment System RequirementsSystem Environment Third Party Software Requirements Application Where Installed/Description Version of Birt shipped with WFM meets WFM desktops must have the following software applications System Capacity Configuration Data Installation Guide October Before You Install WFM Installing Microsoft SQL Server Creating a SQL Server Login for WFM Port Usage Configuring Firewall Port Exceptions Installing and Configuring WFM Verifying Prerequisites Upgrading from WFM 8.0 to WFM Installing WFM Custom Setup InstallShield Wizard Completed Launching WFM Configuration Setup Manually Configuring WFM Specifying the WFM Server Address WFM Database Specifying WFM Database Access WFM Administrator Password Configuring WFM Administrator Access Complete one of the following options Configuring Active Directory Unified CCX Unified CC Specifying the Unified CCX Database CTI Server Specifying the CTI Server Go to . Specifying the Unified CM Server on Click Add. The Enter IP Address dialog box appears Figure Specifying the Unified CM Server Configuration Complete Creating WFM Users for the Unified CCX Database Configuring NT Authentication for Unified CC Installation Guide Configuring WFM Services to Run As the New User Granting the New User Access to Unified CCX Database Verifying the Database Connection Workforce Management login window Workforce Management Configuring Regional Settings ENU Capturing Historical Call Data Odysoft Odbc Collector Capturing CSQ Historical Call Data Capture Agent Historical Agent data October Capturing Agent Historical Call Data Verifying Historical Call Data Capture Removing WFM Removing WFM Installation Guide October WFM Index

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