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Install
Password
Configuration Data
Specifying WFM Database Access
Custom Setup
Workforce Management Services
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Index
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Cisco Unified Workforce Optimization
Workforce Management Installation Guide
Contents
Removing WFM
Installing and Configuring WFM
Capturing Historical Call Data
Index
Contents
Introduction
Overview
Features of Workforce Management
Workforce Management Services
Tomcat Service
Workforce Management Sync Service
What’s New in This Version
WFM Documentation
Http//tomcat.apache.org/tomcat-5.5-doc/index.html
Port Usage
WFM Port Usage on Remote Devices
Overview
System Requirements
Operating Environment
System Requirements
System Environment
Third Party Software Requirements
Application Where Installed/Description
Version of Birt shipped with WFM meets
WFM desktops must have the following software applications
System Capacity
Configuration Data
Installation Guide October
Before You Install WFM
Installing Microsoft SQL Server
Creating a SQL Server Login for WFM
Port Usage
Configuring Firewall Port Exceptions
Installing and Configuring WFM
Verifying Prerequisites
Upgrading from WFM 8.0 to WFM
Installing WFM
Custom Setup
InstallShield Wizard Completed
Launching WFM Configuration Setup Manually
Configuring WFM
Specifying the WFM Server Address
WFM Database
Specifying WFM Database Access
WFM Administrator Password
Configuring WFM Administrator Access
Complete one of the following options
Configuring Active Directory
Unified CCX Unified CC
Specifying the Unified CCX Database
CTI Server
Specifying the CTI Server
Go to . Specifying the Unified CM Server on
Click Add. The Enter IP Address dialog box appears Figure
Specifying the Unified CM Server
Configuration Complete
Creating WFM Users for the Unified CCX Database
Configuring NT Authentication for Unified CC
Installation Guide
Configuring WFM Services to Run As the New User
Granting the New User Access to Unified CCX Database
Verifying the Database Connection
Workforce Management login window
Workforce Management
Configuring Regional Settings
ENU
Capturing Historical Call Data
Odysoft Odbc Collector
Capturing CSQ Historical Call Data
Capture Agent Historical Agent data October
Capturing Agent Historical Call Data
Verifying Historical Call Data Capture
Removing WFM
Removing WFM
Installation Guide October
WFM
Index
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