Installation Guide

System Capacity

The system capacity for the WFM server can be defined by specific hardware and software configurations. The following table shows the limits of individual feature capacities.

NOTE: Capacity numbers are goals. Actual numbers may vary.

Table 8.

System capacity

 

 

 

 

 

Attribute

Capacity

 

 

 

 

 

 

 

Maximum number of configured WFM users

900

 

 

 

 

Maximum number of concurrent WFM users

300

 

 

 

 

Maximum number of agents per team

150

 

 

 

 

Maximum number of skills per agent (for real time reporting)

50

 

 

 

 

Maximum number of supervisors per site

50

 

 

 

 

Maximum number of supervisors per team

30

 

 

 

 

Average agents per supervisor

7.5:1

 

 

 

The following table shows the hardware capacities per MCS server platform model.

Table 9.

MCS server platform capacity by model

 

 

 

 

 

 

Administered Users

Concurrent Users

Server Model

 

 

 

 

 

 

 

 

 

Up to 450

Up to 150

MCS 7835

 

 

 

 

 

Up to 900

Up to 300

MCS 7845

 

 

 

 

20

October 2007

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Cisco Systems none manual System Capacity