Installation Guide
20 October 2007
System Capacity
The system capacity for the WFM server can be defined by specific hardware and
software configurations. The following table shows the limits of individual feature
capacities.
NOTE: Capacity numbers are goals. Actual numbers may vary.
The following table shows the hardware capacities per MCS server platform model.
Table 8. System capacity
Attribute Capacity
Maximum number of configured WFM users 900
Maximum number of concurrent WFM users 300
Maximum number of agents per team 150
Maximum number of skills per agent (for real time reporting) 50
Maximum number of supervisors per site 50
Maximum number of supervisors per team 30
Average agents per supervisor 7.5:1
Table 9. MCS server platform capacity by model
Administered Users Concurrent Us ers Server Model
Up to 450 Up to 150 MCS 7835
Up to 900 Up to 300 MCS 7845