Contents1 Overview 7
■Introduction 7
■Features of Workforce Management 8
■Workforce Management Services 9
Workforce Management Capture Service 9
Workforce Management Compile Service 9
Workforce Management OOC Service 9
Workforce Management Request Service 9
Workforce Management RTE Service 9
Workforce Management Sync Service 10
Tomcat Service 10
■What’s New in This Version 11
■ WFM Documentation 12
■Port Usage 13
2 System Requirements 15
■Overview 15
■System Requirements 16
System Environment 16
Operating Environment 16
Third Party Software Requirements 17
■System Capacity 20
■Configuration Data 21
3 Before You Install WFM 23
■Overview 23
■Installing Microsoft SQL Server 2005 24
■Creating a SQL Server Login for WFM 25
■Configuring Firewall Port Exceptions 26