October 2007 7
Overview

Introduction

The Workforce Management (WFM) InstallShield Wizard guides you through the
WFM installation. The installation includes two sets of components:
■Process components, including the WFM services
■Transaction components, including BIRT, Omnis, and Apache Tomcat
NOTE: Both sets of components must be installed on the same
server.
After you have successfully installed WFM into a properly-configured Cisco Unified
Workforce Optimization (WFO) environment, the basic functionality of WFM is
ready to configure for your use. Users access WFM through a web browser.
For information about configuring WFM, see the following document:
■Workforce Management Administrator User Guide for Cisco Unified
Workforce Optimization