Installation Guide
Table 2 lists the TCP and UDP ports used by WFM and its components on remote devices in the WFM environment, including the Unified CCX server and one or more client PCs.
Table 2. | WFM Port Usage on Remote Devices |
| |
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| |
Server application protocol | Destination port (listening) | Client application protocol | |
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|
CTI server* |
| TCP 42027 (configurable) | ACMI Service |
Unified CCX instance | TCP 1433 | WFM Sync Service | |
of SQL Server | TCP 1434 |
| |
|
|
| |
WFM RTE Service | TCP 42027 (configurable) | Unified CCX instance of | |
|
|
| SQL Server |
|
|
| |
Apache Tomcat | TCP 8087 | HTTP | |
|
| TCP 8017 | AJP 1.3 |
|
| TCP 8007 | Shutdown port |
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|
|
*You can set this port number in the System Parameters window of the Unified CCX Administration web page. The parameter name for the port number is RmCm TCP Port. For more information, see Managing System Parameters, Cisco Customer Response Solutions Administration Guide.
14 | October 2007 |
