Installation Guide

3.Enter the password that you specified in WFM Configuration Setup on page 36, then click GO. The Workforce Management window appears (Figure 17).

Figure 17. Workforce Management

4.Choose Agents > Agents. If the right pane displays a list of agents, the synchronization was successful.

5.Navigate to C:\Program Files\Cisco\WFO_WFM\log. Open the Workforce Management OOC Service log file, which is named yyyymmdd-ooCollector.log, where yyyymmdd is the date. Verify that the log file does not contain any error messages.

48

October 2007

Page 48
Image 48
Cisco Systems none manual Workforce Management