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58 pages, 848.24 Kb
Installation Guide
22
October 2007
Contents
Main
Cisco Unified Workforce Optimization
Page
Contents
1
2
3
Contents
4
5
6
Page
Page
Overview
Introduction
Features of Workforce Management
Workforce Management Services
Page
Whats New in This Version
WFM Documentation
Port Usage
Page
System Requirements
System Requirements
System Environment
Operating Environment
Third Party Software Requirements
Page
Page
System Capacity
Configuration Data
Page
Before You Install WFM
Installing Microsoft SQL Server 2005
Creating a SQL Server Login for WFM
Configuring Firewall Port Exceptions
Installing and Configuring WFM
Verifying Prerequisites
Upgrading from WFM 8.0 to WFM 8.2
Installing WFM
Page
Page
Configuring WFM
Launching WFM Configuration Setup Manually
Step 1. Specifying the WFM Server Address
Step 2. Specifying WFM Database Access
Step 3. Configuring WFM Administrator Access
Step 4. Configuring Active Directory
Step 5. Specifying the Unified CCX Database
Step 6. Specifying the CTI Server
Page
Step 7. Specifying the Unified CM Server
Page
Configuring NT Authentication for Unified CC
Step 1. Creating WFM Users for the Unified CCX Database
Page
Step 2. Configuring WFM Services to Run As the New User
Step 3. Granting the New User Access to the Unified CCX Database
Step 4. Verifying the Database Connection
Page
Configuring Regional Settings
Page
Capturing Historical Call Data
Page
Capturing Agent Historical Call Data
Verifying Historical Call Data Capture
Removing WFM
Removing WFM
Page
Index
A
C
D
I
