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Cisco Systems none manual Installation Guide October

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Install Password Configuration Data Specifying WFM Database Access Custom Setup Workforce Management Services

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Installation Guide

22	October 2007

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Cisco Systems none manual Installation Guide October

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Contents

Cisco Unified Workforce Optimization Workforce Management Installation Guide Contents Capturing Historical Call Data Installing and Configuring WFMRemoving WFM Index Contents Overview Introduction Features of Workforce Management Workforce Management Services Workforce Management Sync Service Tomcat Service What’s New in This Version WFM Documentation Port Usage Http//tomcat.apache.org/tomcat-5.5-doc/index.html WFM Port Usage on Remote Devices System Requirements Overview System Environment System RequirementsOperating Environment Application Where Installed/Description Third Party Software Requirements Version of Birt shipped with WFM meets WFM desktops must have the following software applications System Capacity Configuration Data Installation Guide October Before You Install WFM Installing Microsoft SQL Server Creating a SQL Server Login for WFM Configuring Firewall Port Exceptions Port Usage Installing and Configuring WFM Verifying Prerequisites Upgrading from WFM 8.0 to WFM Installing WFM Custom Setup InstallShield Wizard Completed Configuring WFM Launching WFM Configuration Setup Manually Specifying the WFM Server Address Specifying WFM Database Access WFM Database Configuring WFM Administrator Access WFM Administrator Password Configuring Active Directory Complete one of the following options Specifying the Unified CCX Database Unified CCX Unified CC Specifying the CTI Server CTI Server Go to . Specifying the Unified CM Server on Specifying the Unified CM Server Click Add. The Enter IP Address dialog box appears Figure Configuration Complete Configuring NT Authentication for Unified CC Creating WFM Users for the Unified CCX Database Installation Guide Configuring WFM Services to Run As the New User Granting the New User Access to Unified CCX Database Workforce Management login window Verifying the Database Connection Workforce Management Configuring Regional Settings ENU Capturing Historical Call Data Capturing CSQ Historical Call Data Odysoft Odbc Collector Capturing Agent Historical Call Data Capture Agent Historical Agent data October Verifying Historical Call Data Capture Removing WFM Removing WFM Installation Guide October Index WFM

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