Installation Guide
30 October 2007
Installing WFM
NOTE: If Cisco Security Agent (CSA) is running on your WFM server,
shut CSA down before you begin the installation process. If CSA is
running while you install WFM, the installation may fail.
To install WFM:
Complete these steps on the Cisco Unified WFO Workforce Management server.
1. Load the installation CD in the server computer, and then navigate to the CD
in My Computer or Windows Explorer.
2. Double-click the file setup.exe to start the installation wizard. The Cisco
Unified WFO Workforce Management Services - InstallShield Wizard Welcome
window appears (Figure 2).
Figure 2. Welcome
3. Click Next to continue. The Custom Setup window appears (Figure 3).
NOTE: The default installation directory is C:\Program Files\Cisco. If
you want to change the default installation directory, click Change
and follow the prompts.
NOTE: The only installation setting that is customizable on this
window is the installation directory. Both components are required.