Installation Guide

Installing WFM

NOTE: If Cisco Security Agent (CSA) is running on your WFM server, shut CSA down before you begin the installation process. If CSA is running while you install WFM, the installation may fail.

To install WFM:

Complete these steps on the Cisco Unified WFO Workforce Management server.

1.Load the installation CD in the server computer, and then navigate to the CD in My Computer or Windows Explorer.

2.Double-click the file setup.exe to start the installation wizard. The Cisco Unified WFO Workforce Management Services - InstallShield Wizard Welcome window appears (Figure 2).

Figure 2.

Welcome

3.Click Next to continue. The Custom Setup window appears (Figure 3).

NOTE: The default installation directory is C:\Program Files\Cisco. If you want to change the default installation directory, click Change and follow the prompts.

NOTE: The only installation setting that is customizable on this window is the installation directory. Both components are required.

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Cisco Systems none manual Installing WFM