What’s New in This Version
October 2007 11
What’s New in This Version
WFM 8.2 includes the following new features.
■Support for Windows Vista with Internet Explorer 7.0 for clients
■Email/Chat scheduling (not through an exception)
■Enhanced usability by making ACD populated fields read-only
■Simplification of the Call Forecast Calculation screen
■Support for Microsoft SQL Server 2005 independent location-like storage