What’s New in This Version

WFM 8.2 includes the following new features.

■Support for Windows Vista with Internet Explorer 7.0 for clients

■Email/Chat scheduling (not through an exception)

■Enhanced usability by making ACD populated fields read-only

■Simplification of the Call Forecast Calculation screen

■Support for Microsoft SQL Server 2005 independent location-like storage

October 2007

Cisco Systems none manual What’s New in This Version