What’s New in This Version

What’s New in This Version

WFM 8.2 includes the following new features.

Support for Windows Vista with Internet Explorer 7.0 for clients

Email/Chat scheduling (not through an exception)

Enhanced usability by making ACD populated fields read-only

Simplification of the Call Forecast Calculation screen

Support for Microsoft SQL Server 2005 independent location-like storage

October 2007

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Cisco Systems none manual What’s New in This Version