Installing and Configuring WFM

Overview

This chapter describes how to install and configure WFM. This process consists of the following tasks.

■Verifying Prerequisites (page 28)

■Upgrading from WFM 8.0 to WFM 8.2 (page 29)

■Installing WFM (page 30)

■Configuring WFM (page 33)

■Configuring NT Authentication for Unified CC (page 43)

■Configuring Regional Settings (page 49)

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Cisco Systems none manual Installing and Configuring WFM, Overview