Installing and Configuring WFM

Overview

This chapter describes how to install and configure WFM. This process consists of the following tasks.

Verifying Prerequisites (page 28)

Upgrading from WFM 8.0 to WFM 8.2 (page 29)

Installing WFM (page 30)

Configuring WFM (page 33)

Configuring NT Authentication for Unified CC (page 43)

Configuring Regional Settings (page 49)

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Cisco Systems none manual Installing and Configuring WFM, Overview