Installation Guide
28 October 2007
Verifying Prerequisites
NOTE: There is a 25-character limit on team names in WFM. Team
names that are longer than 25 characters will not be imported from
Unified CCX into WFM. Before you install WFM and start the
Workforce Management services, verify that all Unified CCX team
names are 25 or fewer characters in length.
Before you install WFM, you must install and configure the following systems.
■Cisco Unified Contact Center Express (Unified CCX)
■Cisco Unified Communications Manager (Unified CM) or Unified
Communications Manager Express (Unified CME)
■Cisco Unity server
To install WFM, you need the following information.
■WFM server IP address
■WFM SQL Server database username and password you used in "Creating a
SQL Server Login for WFM" on page 25, as well as the instance name you
used in "Installing Microsoft SQL Server 2005" on page 24 (if you did not use
the default instance)
■Unified CM IP address and port number
■CTI server IP address and port number (see "Port Usage" on page 13)
■Quality Management (QM) server IP address, if you have QM
■Unified CCX database IP addresses for Side A and optionally Side B, as well as
the instance name
You also nee d the followin g informatio n for Active D irectory.
■Active Directory distinguished names (and ports, if you are not using the
default port)
■Active Directory paths to the users
■Common names (CN) from the Active Directory account and password