Cisco Systems none manual Verifying Prerequisites

Installation Guide

Verifying Prerequisites

NOTE: There is a 25-character limit on team names in WFM. Team names that are longer than 25 characters will not be imported from Unified CCX into WFM. Before you install WFM and start the Workforce Management services, verify that all Unified CCX team names are 25 or fewer characters in length.

Before you install WFM, you must install and configure the following systems.

■Cisco Unified Contact Center Express (Unified CCX)

■Cisco Unified Communications Manager (Unified CM) or Unified Communications Manager Express (Unified CME)

■Cisco Unity server

To install WFM, you need the following information.

■WFM server IP address

■WFM SQL Server database username and password you used in "Creating a SQL Server Login for WFM" on page 25, as well as the instance name you used in "Installing Microsoft SQL Server 2005" on page 24 (if you did not use the default instance)

■Unified CM IP address and port number

■CTI server IP address and port number (see "Port Usage" on page 13)

■Quality Management (QM) server IP address, if you have QM

■Unified CCX database IP addresses for Side A and optionally Side B, as well as the instance name

You also need the following information for Active Directory.

■Active Directory distinguished names (and ports, if you are not using the default port)

■Active Directory paths to the users

■Common names (CN) from the Active Directory account and password

28 October 2007