Cisco Systems none manual Configuration Data

Configuration Data

Configuration Data

The following data needs to be stored persistently and must be backed up on a regular basis:

■WFM database (named CWFM)

■Customer-specific configuration files, such as the files in C:\Program Files\Cisco\WFO_WFM\config

WFM database backups are independent of Unified CCX backup and restore (BARS) tools. Use standard SQL Server 2005 tools to manually back up and restore the WFM database.

NOTE: If you are running Cisco Security Agent (CSA) on your WFM server, shut CSA down before you back up the WFM database. If CSA is running while you run SQL Server utilities to backup the WFM database, the backup may fail.

October 2007 21