Configuration Data
October 2007 21
Configuration Data
The following data needs to be stored persistently and must be backed up on a
regular basis:
■WFM database (named CWFM)
■Customer-specific configuration files, such as the files in
C:\Program Files\Cisco\WFO_WFM\config
WFM database backups are independent of Unified CCX backup and restore (BARS)
tools. Use standard SQL Server 2005 tools to manually back up and restore the WFM
database.
NOTE: If you are running Cisco Security Agent (CSA) on your WFM
server, shut CSA down before you back up the WFM database. If CSA
is running while you run SQL Server utilities to backup the WFM
database, the backup may fail.