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Using Basic Phone Functions

This chapter provides instructions on using your phone’s basic functions. It includes these sections:

Choosing an Audio Device, page 27

Adjusting Volume and Muting, page 29

Placing, Answering, and Managing Calls, page 30

Using the Intercom and Paging Features, page 37

Transferring Calls, page 39

Viewing and Returning Missed Calls, page 41

Forwarding All Calls, page 43

Setting Do Not Disturb, page 44

Enabling or Disabling Call Waiting, page 45

Picking Up a Call for Another Extension, page 46

Parking a Call, page 47

Creating a Three-Way Conference Call, page 49

Using the Phone Directories, page 50

Using the Call History Lists, page 54

Setting or Changing a Phone Password, page 56

Using the Voicemail System, page 58

NOTE Before using this chapter, read Chapter 1, “Getting Started” to become familiar with the phone components, softkeys, and line/feature buttons.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Cisco Systems SPA301, SPA303 manual Using Basic Phone Functions

SPA303, SPA301 specifications

Cisco Systems is renowned for its communication solutions, and the Cisco SPA301 and SPA303 IP Phones are excellent examples of their commitment to providing robust and reliable telephony features. These devices are designed for small to medium-sized businesses, offering essential functionalities alongside advanced technologies that enhance productivity and communication.

The Cisco SPA301 IP Phone is a single-line VoIP phone that serves as an economical choice for businesses looking to implement a straightforward communication solution. It features high-definition voice quality for clear conversations and supports the Session Initiation Protocol (SIP), which allows interoperability with a variety of VoIP service providers. The SPA301 is equipped with a user-friendly interface, featuring an intuitive LCD display that facilitates navigation through its features. Additionally, it has the capability of assigning up to two SIP accounts, enabling users to manage calls from multiple lines simultaneously.

On the other hand, the Cisco SPA303 is a more advanced model that offers support for up to three lines. This makes it suitable for users who require more flexibility and functionality in their communication needs. The SPA303 also boasts a higher-definition audio experience, thanks to its wideband audio support. One of the significant features of the SPA303 is its two-port Ethernet switch, allowing additional devices to connect seamlessly without needing a separate network switch.

Both phones support Power over Ethernet (PoE), which simplifies installation by eliminating the need for additional power adapters. The devices also provide multiple call handling features, including call waiting, call transfer, and three-way calling, which enhance collaboration among teams. Notably, they come with integrated security protocols, ensuring calls are kept private and secure.

In addition to their basic features, the Cisco SPA301 and SPA303 benefit from the extensibility of the Cisco Smart Call Home Technology. This technology offers enhanced diagnostics and proactive notifications, enabling IT administrators to maintain higher service levels. With their stylish design, advanced features, and comprehensive scalability, the Cisco SPA301 and SPA303 phones are excellent investments that align with modern business communication strategies. Whether for a single user or a multi-line environment, these phones deliver quality and functionality that meet diverse communication needs.