Using Basic Phone Functions

2

 

Placing, Answering, and Managing Calls

 

 

 

 

 

Task

Instructions

 

 

Ending a call

Replace the handset, or press the speaker or

 

headset button. Alternatively, press End Call . Note:

 

Pressing the line button ends all calls on the line.

 

 

Managing Multiple Calls

You can manage up to two calls on each line button.

Task

Instructions

 

 

Using the line button to

If you have a call on a line button and a new call

toggle between two calls

rings, press the line button to answer the new call

on the same line

and place the first call on hold. Press the line button

 

to toggle between the two calls, as needed.

 

SPA303 and SPA50xG models: The

 

information for the active call appears in the

 

main area of the screen, and the status is

 

Connected. The information for the held call

 

appears in a black bar at the top of the

 

screen.

 

Cisco SPA525G/G2: The information for

 

both calls appears on the screen. The active

 

call has a white border, and the status is

 

shown as Connected. The held call has no

 

border, and the status is shown as Holding.

 

 

Using the FLASH button

If you are on a call and receive a new call, press to

to toggle between two

place the first call on hold and answer the new call.

calls

To Toggle between the two calls, press FLASH

Cisco SPA301

twice.

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

34

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Cisco Systems SPA301, SPA303 manual Managing Multiple Calls

SPA303, SPA301 specifications

Cisco Systems is renowned for its communication solutions, and the Cisco SPA301 and SPA303 IP Phones are excellent examples of their commitment to providing robust and reliable telephony features. These devices are designed for small to medium-sized businesses, offering essential functionalities alongside advanced technologies that enhance productivity and communication.

The Cisco SPA301 IP Phone is a single-line VoIP phone that serves as an economical choice for businesses looking to implement a straightforward communication solution. It features high-definition voice quality for clear conversations and supports the Session Initiation Protocol (SIP), which allows interoperability with a variety of VoIP service providers. The SPA301 is equipped with a user-friendly interface, featuring an intuitive LCD display that facilitates navigation through its features. Additionally, it has the capability of assigning up to two SIP accounts, enabling users to manage calls from multiple lines simultaneously.

On the other hand, the Cisco SPA303 is a more advanced model that offers support for up to three lines. This makes it suitable for users who require more flexibility and functionality in their communication needs. The SPA303 also boasts a higher-definition audio experience, thanks to its wideband audio support. One of the significant features of the SPA303 is its two-port Ethernet switch, allowing additional devices to connect seamlessly without needing a separate network switch.

Both phones support Power over Ethernet (PoE), which simplifies installation by eliminating the need for additional power adapters. The devices also provide multiple call handling features, including call waiting, call transfer, and three-way calling, which enhance collaboration among teams. Notably, they come with integrated security protocols, ensuring calls are kept private and secure.

In addition to their basic features, the Cisco SPA301 and SPA303 benefit from the extensibility of the Cisco Smart Call Home Technology. This technology offers enhanced diagnostics and proactive notifications, enabling IT administrators to maintain higher service levels. With their stylish design, advanced features, and comprehensive scalability, the Cisco SPA301 and SPA303 phones are excellent investments that align with modern business communication strategies. Whether for a single user or a multi-line environment, these phones deliver quality and functionality that meet diverse communication needs.