Getting Started

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Using Softkeys to Handle Calls

 

 

 

 

 

Using Softkeys to Handle Calls

Softkeys are dynamic buttons that appear on the phone screen to provide access to special functions for the current task or the selected menu.

Four softkeys can be displayed at one time. When additional options are available, a right-arrow icon (>) or left-arrow icon (<) appears at the right or left end of the softkey area. Press the left-arrow or right-arrow navigation button to view more softkeys.

Refer to the following table for information about common softkeys for handling calls.

NOTE Softkey labels vary on different models. Availability of a particular softkey depends on the phone state, the configuration, and the phone model. Not available on the

Cisco SPA301 or the Cisco SPA501G.

Softkey

Function

 

 

 

 

> or <

Indicates that more softkeys are available by pressing

 

the left-arrow or right-arrow navigation button.

 

 

 

Answer

Answers a ringing call.

 

 

 

Bxfer, BlindXfer

To transfer a call to another user without announcing the

 

call, press this softkey, enter the extension or phone

 

number, and then press the softkey again. Also see

 

Transfer or Xfer.

 

 

 

Call Rtn

Returns the last call that was received on this phone.

 

 

 

 

Cfwd, -Cfwd

Press

Cfwd

to forward all incoming calls. Then enter

 

an extension or phone number. Press -Cfwd

to receive

 

calls normally.

 

 

 

 

 

Dnd, -Dnd, Clr Dnd

Press

Dnd

to prevent calls from ringing your phone;

 

calls are forwarded to your Call Forward All number.

 

Press

-Dnd

or Clr Dnd to receive calls normally. Also

 

see Ignore.

 

 

 

 

Conf

During an active call, press this softkey to initiate a

 

conference call. Enter a number, wait for an answer, and

 

then press

Conf again. Also see Conflx or Conf Line.

 

To end the conference for everyone, press

End Call or

 

hang up. To exit the conference and allow the other

 

callers to continue the call, press Join .

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Cisco Systems SPA303, SPA301 manual Using Softkeys to Handle Calls, Softkey Function, Transfer or Xfer, See Ignore
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SPA303, SPA301 specifications

Cisco Systems is renowned for its communication solutions, and the Cisco SPA301 and SPA303 IP Phones are excellent examples of their commitment to providing robust and reliable telephony features. These devices are designed for small to medium-sized businesses, offering essential functionalities alongside advanced technologies that enhance productivity and communication.

The Cisco SPA301 IP Phone is a single-line VoIP phone that serves as an economical choice for businesses looking to implement a straightforward communication solution. It features high-definition voice quality for clear conversations and supports the Session Initiation Protocol (SIP), which allows interoperability with a variety of VoIP service providers. The SPA301 is equipped with a user-friendly interface, featuring an intuitive LCD display that facilitates navigation through its features. Additionally, it has the capability of assigning up to two SIP accounts, enabling users to manage calls from multiple lines simultaneously.

On the other hand, the Cisco SPA303 is a more advanced model that offers support for up to three lines. This makes it suitable for users who require more flexibility and functionality in their communication needs. The SPA303 also boasts a higher-definition audio experience, thanks to its wideband audio support. One of the significant features of the SPA303 is its two-port Ethernet switch, allowing additional devices to connect seamlessly without needing a separate network switch.

Both phones support Power over Ethernet (PoE), which simplifies installation by eliminating the need for additional power adapters. The devices also provide multiple call handling features, including call waiting, call transfer, and three-way calling, which enhance collaboration among teams. Notably, they come with integrated security protocols, ensuring calls are kept private and secure.

In addition to their basic features, the Cisco SPA301 and SPA303 benefit from the extensibility of the Cisco Smart Call Home Technology. This technology offers enhanced diagnostics and proactive notifications, enabling IT administrators to maintain higher service levels. With their stylish design, advanced features, and comprehensive scalability, the Cisco SPA301 and SPA303 phones are excellent investments that align with modern business communication strategies. Whether for a single user or a multi-line environment, these phones deliver quality and functionality that meet diverse communication needs.
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