Using Basic Phone Functions

2

 

Picking Up a Call for Another Extension

 

 

 

 

 

Picking Up a Call for Another Extension

You can pick up a call that is ringing at another extension.

You can use star codes for this feature. For more information, see Using Star Codes on Cisco IP Phones, page 76. On Cisco SPA301 and SPA501G, this feature is available only by using the star codes.

Task

Instructions

 

 

Picking up a call by

Use this method when you know the extension

entering an extension

number of the ringing call.

number

1.

Press the right-arrow navigation button to

 

 

 

display other softkeys.

 

2.

Press

Pickup .

 

3.

Enter the number of the extension where the call

 

 

is ringing. The phone displays information about

 

 

the call.

 

 

4.

Press

Dial to answer the call.

 

 

Picking up a call by using

Use this method when you are unsure which phone

a list of ringing calls

is ringing.

 

 

1.

Press the right-arrow navigation button to

 

 

display other softkeys.

 

2.

Press

grPick or GrPickup . The phone briefly

 

 

displays the message: Gathering Call Info.

 

3.

Scroll to the call that you want to answer.

 

4.

Press

Dial to answer the call.

 

 

Picking up a call by using

If your phone is configured with an Individual Pickup

a button on your phone

button, Phone Monitor button, or Line Monitor button

 

for another user, press the button to pick up a

 

ringing call.

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Cisco Systems SPA301, SPA303 manual Picking Up a Call for Another Extension

SPA303, SPA301 specifications

Cisco Systems is renowned for its communication solutions, and the Cisco SPA301 and SPA303 IP Phones are excellent examples of their commitment to providing robust and reliable telephony features. These devices are designed for small to medium-sized businesses, offering essential functionalities alongside advanced technologies that enhance productivity and communication.

The Cisco SPA301 IP Phone is a single-line VoIP phone that serves as an economical choice for businesses looking to implement a straightforward communication solution. It features high-definition voice quality for clear conversations and supports the Session Initiation Protocol (SIP), which allows interoperability with a variety of VoIP service providers. The SPA301 is equipped with a user-friendly interface, featuring an intuitive LCD display that facilitates navigation through its features. Additionally, it has the capability of assigning up to two SIP accounts, enabling users to manage calls from multiple lines simultaneously.

On the other hand, the Cisco SPA303 is a more advanced model that offers support for up to three lines. This makes it suitable for users who require more flexibility and functionality in their communication needs. The SPA303 also boasts a higher-definition audio experience, thanks to its wideband audio support. One of the significant features of the SPA303 is its two-port Ethernet switch, allowing additional devices to connect seamlessly without needing a separate network switch.

Both phones support Power over Ethernet (PoE), which simplifies installation by eliminating the need for additional power adapters. The devices also provide multiple call handling features, including call waiting, call transfer, and three-way calling, which enhance collaboration among teams. Notably, they come with integrated security protocols, ensuring calls are kept private and secure.

In addition to their basic features, the Cisco SPA301 and SPA303 benefit from the extensibility of the Cisco Smart Call Home Technology. This technology offers enhanced diagnostics and proactive notifications, enabling IT administrators to maintain higher service levels. With their stylish design, advanced features, and comprehensive scalability, the Cisco SPA301 and SPA303 phones are excellent investments that align with modern business communication strategies. Whether for a single user or a multi-line environment, these phones deliver quality and functionality that meet diverse communication needs.