Using Basic Phone Functions

2

 

Placing, Answering, and Managing Calls

 

 

 

 

 

Answering, Diverting, and Ending Calls

Speaker and headset not available for Cisco SPA301.

Task

Instructions

 

 

 

 

 

 

Answering a call

Options:

 

 

 

Lift the handset, press

or

, or press a line

 

button (if applicable).

 

 

 

Press Answer .

 

 

 

If multiple lines are ringing, press the line button

 

to select a line.

 

 

 

 

Answering a second call

Press the flashing line button (or FLASH on the

during an active call

Cisco SPA301) to place the active call on hold and

 

answer the new call. Press the button again to

 

toggle between the two calls.

 

 

 

On Cisco SPA50xG models (except Cisco

 

SPA501G and SPA502G), the information for the

 

active call appears in the main area of the screen.

 

The information for the held call appears in a black

 

bar at the top of the screen.

 

 

 

On Cisco SPA525G/G2, the information for the

 

active calls appears on the screen. A white border

 

indicates the active call.

 

 

 

 

Diverting a call to the Call

Not available on Cisco SPA301 or Cisco SPA501G

No Answer Number

Press

Ignore . The call is immediately forwarded to

 

 

the Call No Answer Number (by default, voicemail).

 

For information about setting the Call No Answer

 

Number, see Forwarding All Calls, page 43.

 

 

 

 

Placing a call on hold

Press the Hold button (or the

FLASH

button on

 

Cisco SPA301). The caller hears a series of beeps

 

or music on hold (if configured).

 

 

 

 

 

 

Resuming a call on hold

 

 

 

 

 

 

 

 

 

Cisco SPA301

Press

FLASH twice.

 

 

Cisco SPA502G

Press

Resume .

 

 

All other models

Press the flashing line button.

 

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Cisco Systems SPA303, SPA301 manual Answering, Diverting, and Ending Calls, Number, see Forwarding All Calls

SPA303, SPA301 specifications

Cisco Systems is renowned for its communication solutions, and the Cisco SPA301 and SPA303 IP Phones are excellent examples of their commitment to providing robust and reliable telephony features. These devices are designed for small to medium-sized businesses, offering essential functionalities alongside advanced technologies that enhance productivity and communication.

The Cisco SPA301 IP Phone is a single-line VoIP phone that serves as an economical choice for businesses looking to implement a straightforward communication solution. It features high-definition voice quality for clear conversations and supports the Session Initiation Protocol (SIP), which allows interoperability with a variety of VoIP service providers. The SPA301 is equipped with a user-friendly interface, featuring an intuitive LCD display that facilitates navigation through its features. Additionally, it has the capability of assigning up to two SIP accounts, enabling users to manage calls from multiple lines simultaneously.

On the other hand, the Cisco SPA303 is a more advanced model that offers support for up to three lines. This makes it suitable for users who require more flexibility and functionality in their communication needs. The SPA303 also boasts a higher-definition audio experience, thanks to its wideband audio support. One of the significant features of the SPA303 is its two-port Ethernet switch, allowing additional devices to connect seamlessly without needing a separate network switch.

Both phones support Power over Ethernet (PoE), which simplifies installation by eliminating the need for additional power adapters. The devices also provide multiple call handling features, including call waiting, call transfer, and three-way calling, which enhance collaboration among teams. Notably, they come with integrated security protocols, ensuring calls are kept private and secure.

In addition to their basic features, the Cisco SPA301 and SPA303 benefit from the extensibility of the Cisco Smart Call Home Technology. This technology offers enhanced diagnostics and proactive notifications, enabling IT administrators to maintain higher service levels. With their stylish design, advanced features, and comprehensive scalability, the Cisco SPA301 and SPA303 phones are excellent investments that align with modern business communication strategies. Whether for a single user or a multi-line environment, these phones deliver quality and functionality that meet diverse communication needs.