Using Advanced Phone Features

3

 

Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G

 

 

 

 

 

Enter:

To do this:

Notes

 

 

 

*98

Perform a blind transfer.

You will be prompted on the screen (or with

 

 

a tone on Cisco SPA301 and Cisco

 

 

SPA501G). Enter an extension or a phone

 

 

number. For an outbound call, include the

 

 

dialing prefix required to get an outside line,

 

 

as well as any long-distance prefix required

 

 

for your phone service. (No dialing prefix is

 

 

required on a shared line.) This feature is

 

 

active until you disable it.

 

 

 

Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G

 

Cisco SPA301 and Cisco SPA501G provide an interactive voice response menu.

 

You can enter options and receive information about the phone and its operation.

 

To access the IVR:

 

 

 

 

STEP 1

On the Cisco SPA301: Lift the handset and enter ****.

 

On the Cisco SPA501G: Press .

STEP 2

Press 9 for Help, or enter an IVR option as listed in IVR Options below this

 

procedure.

 

STEP 3

After entering an option, press # .

STEP 4

Follow the instructions from the IVR to enter any other required information.

 

 

 

 

 

IVR Options

 

 

 

 

 

Number

 

Option

 

 

 

 

 

100

 

Tells you if Dynamic Host Configuration Protocol (DHCP) is enabled.

 

 

 

 

 

110

 

Recites the IP address of the phone.

 

 

 

 

 

120

 

Recites the netmask of the phone.

 

 

 

 

 

130

 

Recites the gateway address.

 

 

 

 

 

140

 

Recites the MAC (hardware) address of the phone.

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

79

Page 79
Image 79
Cisco Systems SPA303, SPA301 manual On the Cisco SPA501G Press, IVR Options Number

SPA303, SPA301 specifications

Cisco Systems is renowned for its communication solutions, and the Cisco SPA301 and SPA303 IP Phones are excellent examples of their commitment to providing robust and reliable telephony features. These devices are designed for small to medium-sized businesses, offering essential functionalities alongside advanced technologies that enhance productivity and communication.

The Cisco SPA301 IP Phone is a single-line VoIP phone that serves as an economical choice for businesses looking to implement a straightforward communication solution. It features high-definition voice quality for clear conversations and supports the Session Initiation Protocol (SIP), which allows interoperability with a variety of VoIP service providers. The SPA301 is equipped with a user-friendly interface, featuring an intuitive LCD display that facilitates navigation through its features. Additionally, it has the capability of assigning up to two SIP accounts, enabling users to manage calls from multiple lines simultaneously.

On the other hand, the Cisco SPA303 is a more advanced model that offers support for up to three lines. This makes it suitable for users who require more flexibility and functionality in their communication needs. The SPA303 also boasts a higher-definition audio experience, thanks to its wideband audio support. One of the significant features of the SPA303 is its two-port Ethernet switch, allowing additional devices to connect seamlessly without needing a separate network switch.

Both phones support Power over Ethernet (PoE), which simplifies installation by eliminating the need for additional power adapters. The devices also provide multiple call handling features, including call waiting, call transfer, and three-way calling, which enhance collaboration among teams. Notably, they come with integrated security protocols, ensuring calls are kept private and secure.

In addition to their basic features, the Cisco SPA301 and SPA303 benefit from the extensibility of the Cisco Smart Call Home Technology. This technology offers enhanced diagnostics and proactive notifications, enabling IT administrators to maintain higher service levels. With their stylish design, advanced features, and comprehensive scalability, the Cisco SPA301 and SPA303 phones are excellent investments that align with modern business communication strategies. Whether for a single user or a multi-line environment, these phones deliver quality and functionality that meet diverse communication needs.