Using Basic Phone Functions

2

 

Transferring Calls

 

 

 

 

 

Transferring Calls

You can transfer a call to another extension or phone number.

Task

Instructions

 

 

 

 

 

 

 

 

 

 

 

Transferring a call

 

 

 

 

 

 

without announcing it

 

 

 

 

 

 

 

 

 

 

 

 

 

Cisco SPA301

1.

During an active call, press

FLASH . The first call is

 

 

placed on hold, a second line is opened, and you

 

 

hear a dial tone.

 

 

 

 

 

2.

Enter the extension or phone number for the third

 

 

party. For an outbound call, include the dialing

 

 

prefix required to get an outside line, as well as

 

 

any long-distance prefix required for your phone

 

 

service. (No dialing prefix is required on a shared

 

 

line.)

 

 

 

 

 

3.

While the other phone is ringing, hang up.

 

 

 

 

 

 

 

Cisco SPA501G

1.

During an active call, press

 

 

 

 

 

.

 

 

 

 

 

 

 

 

 

 

2.

Enter the extension or phone number. For more

 

 

information, see Placing a Call, page 31.

 

 

 

 

 

 

3.

When the other phone begins to ring, press

 

 

 

 

again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other models

1.

During an active call, press

Bxfer or BlindXfer .

 

 

The call is placed on hold and a new line is

 

 

opened to dial the number.

 

 

 

 

 

2.

Enter the extension or phone number. For more

 

 

information, see Placing a Call, page 31.

 

 

 

 

 

 

 

Transferring a call after

 

 

 

 

 

 

announcing it

 

 

 

 

 

 

 

 

 

 

 

 

 

Cisco SPA301

1.

During an active call, press

FLASH . The first call is

 

 

placed on hold, a second line is opened, and you

 

 

hear a dial tone.

 

 

 

 

 

2.

Enter the extension or phone number for the third

 

 

party. For external numbers, include the digit

 

 

required to get an outside line (except on shared

 

 

lines).

 

 

 

 

 

3.

When the other party answers, announce the call,

 

 

and then hang up.

 

 

 

 

 

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

39

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Cisco Systems SPA303, SPA301 manual Transferring Calls, Transferring a call Without announcing it

SPA303, SPA301 specifications

Cisco Systems is renowned for its communication solutions, and the Cisco SPA301 and SPA303 IP Phones are excellent examples of their commitment to providing robust and reliable telephony features. These devices are designed for small to medium-sized businesses, offering essential functionalities alongside advanced technologies that enhance productivity and communication.

The Cisco SPA301 IP Phone is a single-line VoIP phone that serves as an economical choice for businesses looking to implement a straightforward communication solution. It features high-definition voice quality for clear conversations and supports the Session Initiation Protocol (SIP), which allows interoperability with a variety of VoIP service providers. The SPA301 is equipped with a user-friendly interface, featuring an intuitive LCD display that facilitates navigation through its features. Additionally, it has the capability of assigning up to two SIP accounts, enabling users to manage calls from multiple lines simultaneously.

On the other hand, the Cisco SPA303 is a more advanced model that offers support for up to three lines. This makes it suitable for users who require more flexibility and functionality in their communication needs. The SPA303 also boasts a higher-definition audio experience, thanks to its wideband audio support. One of the significant features of the SPA303 is its two-port Ethernet switch, allowing additional devices to connect seamlessly without needing a separate network switch.

Both phones support Power over Ethernet (PoE), which simplifies installation by eliminating the need for additional power adapters. The devices also provide multiple call handling features, including call waiting, call transfer, and three-way calling, which enhance collaboration among teams. Notably, they come with integrated security protocols, ensuring calls are kept private and secure.

In addition to their basic features, the Cisco SPA301 and SPA303 benefit from the extensibility of the Cisco Smart Call Home Technology. This technology offers enhanced diagnostics and proactive notifications, enabling IT administrators to maintain higher service levels. With their stylish design, advanced features, and comprehensive scalability, the Cisco SPA301 and SPA303 phones are excellent investments that align with modern business communication strategies. Whether for a single user or a multi-line environment, these phones deliver quality and functionality that meet diverse communication needs.