Troubleshooting Guide

The Citation 5.0 is designed for trouble-free operation. In normal use, most users will not encounter any problems with the unit. However, as with any sophisticated electronic device, there may be occasional problems on initial installation or during the life of the unit. The items on this list are a brief guide to the minor problems that you may be able to correct yourself. If these solutions do not rectify a problem, or if the problem persists, contact your dealer or installer.

Problem	Diagnosis	Troubleshooting Hints

No front panel lights	• No AC power.	• Make certain that AC power cord is ﬁrmly
when the master power	• Master power button	connected to a live outlet.
button is pressed.	in off position	• Check to see if outlet is switch controlled.
		• Check position of front panel Master
		Power button.

Display lights, but no	• Intermittent connections	• Make certain connections to source
sound is heard from	• Mute is engaged	equipment and ampliﬁers are secure.
any channel.	• Ampliﬁer is off	• Press the Mute button.
		• Turn on ampliﬁer and/or check trigger
		connections.

Unit does not respond	• Weak batteries in remote	• Change all remote batteries.
to remote commands.	• Remote sensor is obscured	• Make certain front panel sensor is visible.

Ampliﬁers connected to	• Connection problems	• Make certain that jack used is a 1/8"
the trigger output cycles		MONO mini jack, not a stereo jack.
on and off.		• Check to see that jacks are ﬁrmly seated.
		• Check ampliﬁer switch settings.

On-screen menu	• Video adjustments	• Contact your dealer or installer.
distorts.	required

Distortion in all	• Incoming signal too	• Adjust output of external source
channels.	high	component.

Bass seems weak.	• Subwoofers out of phase	• Check or reverse phase of subwoofer
	• Low subwoofer level	connections.
	• Incorrect cabinet placement	• Change location of subwoofer speakers.

Audio signals distort for	• Input level too high	• Adjust input level to proper reference
analog inputs.		(see page 38).

Citation Stereo Receiver owner manual Troubleshooting Guide

Models: Stereo Receiver